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Store Operations Manager

2 months ago

Fort Lauderdale, Florida, United States TPH Holdings LLC Full time
Job Description

Job Summary:

The Store Operations Manager is responsible for the day-to-day operations, employee scheduling, inventory, and closing duties of the store. This role is a key part of the company's success and requires a strong leader who can motivate and manage a team to achieve sales goals and provide excellent customer service.

Key Responsibilities:

  • Meet and Exceed Sales Goals: Develop and implement strategies to meet and exceed sales targets set by the General Manager.
  • Employee Scheduling: Create and manage employee schedules to ensure adequate staffing levels and meet business needs.
  • Store Operations: Oversee the day-to-day operations of the store, including inventory management, cash handling, and customer service.
  • Cores and Defects: Identify and resolve any issues with merchandise or equipment.
  • Shipping and Receiving: Manage the receipt and shipment of merchandise, ensuring timely and accurate delivery.
  • Customer Service: Provide excellent customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Inventory Management: Conduct regular inventory counts and manage stock levels to ensure optimal inventory levels.
  • Scheduling Contract Drivers: Schedule contract drivers to meet business needs and ensure timely delivery of merchandise.
  • Store Opening and Closing Duties: Ensure the store is opened and closed on time, and that all duties are completed to a high standard.
  • Cash Handling: Handle cash, cash counts, and deposits accurately and efficiently.
  • Stocking and Pulling Parts: Stock and pull parts as needed to meet customer demands.
  • Communication: Maintain effective communication with employees, customers, and management to ensure seamless operations.

Requirements:

  • Education: High School Degree or GED.
  • Leadership and Customer Management: Strong leadership and customer management abilities, with a focus on providing excellent customer service.
  • Experience: Minimum of 3 to 4 years of working in a retail environment.
  • Motivation: Highly motivated to provide superb customer service and achieve sales goals.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with employees, customers, and management.
  • Certifications: Must be able to pass a criminal background and drug screen.

Benefits:

  • Medical: Comprehensive medical insurance.
  • Dental: Dental insurance.
  • Vision: Vision insurance.
  • Life Insurance: Life insurance.
  • 401k: 401k plan with company match.
  • Paid Time Off: Paid time off for vacation, sick leave, and holidays.
  • Opportunities for Advancement: Opportunities for advancement and career growth within the company.

Environmental/Occupational Health and Physical Requirements:

The Store Operations Manager will work in a fast-paced environment, requiring the ability to stand, walk, and lift up to 50 pounds. The role requires strong communication and interpersonal skills, with the ability to work effectively with employees, customers, and management.