Optical Expert

We are seeking a highly skilled Optical Expert to join our team at LensCrafters. As a key member of our optical team, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear and vision care.

• Welcome and engage with customers, setting clear expectations and providing personalized service.
• Custom fit glasses and precisely place prescriptions in lenses, ensuring accurate and precise results.
• Act as a leader in optical acumen, providing expert advice and guidance to customers and colleagues alike.
• Take and record measurements, accurately adjust and fit eyewear with attention to detail, ensuring finished eyewear meets standards and customer needs.
• Assist team members with complex product needs and prescriptions, providing support and guidance as needed.
• Accurately and thoroughly use technology, despite time pressure and customer volume, demonstrating exceptional product knowledge and use of appropriate tools.
• Proactively explore root causes of issues, think forward, and ensure customers are satisfied and expectations are exceeded, driving solutions and results.
• Ability to multitask, prioritize, and manage time with competing priorities, striving to achieve exceptional results on Brand KPIs and competencies.
• Take pride in store appearance, helping to keep the store clean, attractive, and organized.
• Inform management of safety opportunities, demonstrating safe work practices.
• Resourceful, self-motivated, with a desire for continual learning, improvement, and results, adhering to company policies and procedures.

• High School graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and team building.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills, including the ability to use and carry an iPad/tablet.
• Familiarity with POS, computers, and calculators.
• Embracing new technology and change.

• Previous customer service and retail experience.

We offer a competitive compensation package, including employee pay determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are an affirmative action employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.