IT Support Specialist
3 weeks ago
Penske is a leading global transportation provider that delivers innovative solutions to help companies and people move forward. With a rich history of 50-plus years, we have established ourselves as a trusted partner in the industry.
Job SummaryWe are seeking a highly skilled IT Service Desk Technician to join our team. As a key member of our IT department, you will provide technical support to our PC users in both corporate and field locations. Your expertise will be essential in resolving hardware and software issues, ensuring our technology solutions keep our company and customers moving forward.
Key Responsibilities- Provide first-level troubleshooting skills to resolve general internal Penske system support issues via telephone and remote communication tools.
- Work on special projects and laptop software configuration.
- Log all support calls into the call tracking system.
- Collaborate with programming staff to communicate software issues.
- Follow-up with callers to ensure customer satisfaction.
- At least 2 years of prior customer service experience (technical preferred) required.
- Prior Service Desk and Project Management experience preferred.
- Vocational/Technical or certification required.
- Bachelor's Degree preferred.
- A+ Technical Certifications preferred.
- Excellent communication skills required.
- In-depth knowledge of Windows 10, Edge, Chrome, and Office 365.
- Knowledge of and ability to troubleshoot Printers in a Windows environment required.
- Basic understanding of VDI and network connectivity required.
- Working knowledge of wireless technology and mobile environment required.
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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