Sales Associate III

4 weeks ago

Columbus, Ohio, United States Tapestry Full time

Job Summary

As a Sales Associate III at Tapestry, you will be responsible for delivering exceptional customer service and driving sales growth in our luxury retail environment. You will work closely with the management team to create personalized sales and clienteling strategies, ensuring that customers receive a tailored shopping experience that meets their needs and exceeds their expectations.

Key Responsibilities

Understand organizational objectives and make decisions that align with the Company priorities and values
Create personal sales and clienteling strategies in partnership with the management team
Meet customer needs through solution-oriented and forward thinking
Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics
Create positive impressions with customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
Demonstrate Coach's Selling and Service expectations at all times
Influence customers' purchase decisions by balancing patience and assertiveness
Take ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
Flex personal selling techniques to contribute to overall store financial results
Demonstrate persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
Discuss product features and build the sale by suggesting appropriate add on items to fit the customers' specific needs
Work with multiple customers simultaneously and break away as appropriate
Follow up with customers consistently and genuinely to influence/close the sale
Develop product knowledge skills and remain aware of current collections
Demonstrate knowledge of competition and can apply that knowledge to building sales and customer relationships
Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
Sensitive to customers' needs and tailor approach by reading cues
Build lasting and loyal relationships with customers
Ensure all daily tasks are completed without negatively impacting service or Coach standards

Workplace and Environment

Create enthusiasm and positivity for a shared vision and mission
Foster an environment of teamwork, trust and collaboration with peers, customers and supervisors
Demonstrate confidence when working with customers
Take initiative; have a high-level of ownership and accountability for individual results
Welcome feedback and adapt behaviors as appropriate
Represent Coach as a brand ambassador at all times
Be adaptable and flexible to change
Maintain a calm and professional demeanor at all times
Create short and long-term strategies to achieve personal metrics and performance goals
Utilize Company tools to keep self-informed
Handle and offer solutions to customer issues appropriately and involve a manager when necessary
Promote and endorse a team selling environment

Operations

Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Adhere to all retail policies and procedures including POS, Operations and Loss Prevention procedures
Leverage Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
Replenish inventory on sales floor as needed
Process shipments as needed

Requirements

1-3 years of previous selling experience in a luxury retail service environment preferred
Possess current knowledge of fashion trends and competition in the marketplace
High school diploma or equivalent; college degree preferred
Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
Ability to communicate effectively with customers and team
Mobility to maneuver the sales floor and stock room to provide and support customer service
Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties
Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers
Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days

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