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Director of Financial Assistance and Counseling

2 months ago

Portland, Oregon, United States Providence Health & Service Full time
Job Summary

The Executive Director, Financial Counseling is a key leadership position responsible for overseeing the financial assistance and financial counseling programs for Providence St. Joseph Health ministries. This role requires a strong understanding of state and federal regulations, as well as experience in revenue cycle leadership and financial assistance operations.

Key Responsibilities
  • Oversee and set standards for financial assistance and financial counseling programs across all Providence St. Joseph Health ministries.
  • Ensure compliance with federal and state regulations, including proactive internal auditing and communication with Market Leaders and Reimbursement.
  • Monitor the timeliness, compliance, and accuracy of financial assistance application processes in a multi-state environment.
  • Develop methods to regularly report on results and collaborate with data and analytics department on standard reporting.
  • Oversee Patient Financial Counseling functions, Medicaid Pillar results, and uninsured and charity internal and external audits.
  • Develop and maintain a high-performance team by ensuring staffing levels meet budget, all staff are fully trained and empowered to achieve performance and quality targets.
  • Participate in state-led work groups on charity law and compliance in Providence St. Joseph Health's geographic footprint.
  • Oversee departmental budgets, including participation in budget development, approval responsibility, and ongoing monitoring for productivity and cost compliance.
  • Develop system Charity Care/Financial Assistance policies, procedures, and processes, coordinating with revenue cycle, finance, reimbursement, and other stakeholders as needed.
Requirements
  • Bachelor's Degree in General or equivalent education/experience.
  • Master's Degree in Business Administration, Healthcare Administration, Public Administration, or a related field or equivalent education/experience.
  • 5 or more years of experience in revenue cycle leadership.
  • 5 or more years of experience in financial assistance and financial counseling operations.
  • Knowledge of state and federal regulations and third-party contracts pertaining to healthcare reimbursement.
  • Knowledge of state and federal regulations as they pertain to collection processes and procedures.