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Patient Services Specialist 2

2 months ago

Plano, Texas, United States Baylor Scott & White Healthcare Full time
Job Summary

The Patient Services Specialist 2 provides administrative support in a healthcare setting, ensuring high-quality patient-centered care. Key responsibilities include patient relations, scheduling, insurance verification, and answering phone inquiries. This role may also involve training and mentoring junior staff members.

Key Responsibilities
  • Assists patients and visitors by performing patient-related duties, including check-in, scheduling, insurance verification, and answering phone inquiries.
  • Registers patients by collecting and verifying insurance information, updating patient demographics, and directing patients to waiting areas.
  • Accepts payments for healthcare services according to established guidelines, posts payments, and enters charges into the computer system.
  • Responds to routine inquiries, ensures patient complaints are handled appropriately, and provides accurate patient information to patients or approved entities.
  • Aids with medical records duties, including pulling charts, retrieving, transporting, sorting, and filing medical records.
  • Assists with training, mentoring, and providing support to junior staff members.
Requirements
  • Excellent listening, social, and communication skills, with professional telephone etiquette.
  • Knowledge of patient registration procedures and documentation.
  • Knowledge of medical insurance claims procedures and documentation, including the Out of Network process.
  • Skilled in using personal computers and related software applications.
  • Skilled in preparing and maintaining patient records.
  • Able to examine unpaid third-party claims and delinquent accounts to resolve follow-up actions.
  • Able to mentor and train staff members.
Benefits
  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.