Seawolf Services Specialist

2 weeks ago


Santa Rosa, California, United States Sonoma State University Full time
Job Summary

The Seawolf Service Specialist is a key member of the Sonoma State University team, responsible for providing a wide range of administrative and technical services to the campus community.

Key Responsibilities
  • Assess and resolve complex customer problems through troubleshooting, coordination with other departments, and independent research.
  • Provide recommendations and propose solutions for improvement in administrative processes.
  • Interact daily with customers, both in person, via email, and by phone, providing exceptional customer service.
Requirements
  • Bachelor's degree and/or equivalent training and administrative work experience.
  • Intermediate proficiency with computers and Microsoft Office (Word, Excel) required.
  • Knowledge of Google Suite, PeopleSoft, Transact, Basis/OnGuard, and Atrium preferred.
  • Bilingual fluency (English/Spanish) is preferred.
Benefits
  • Starting salary placement depends on qualifications and experience.
  • Full-time, non-exempt position with potential for permanent status.
  • Eligible for a broad range of benefits, including medical, dental, vision, life, and disability insurances, retirement (CalPERS), tuition waiver, vacation, and sick leave.
About Sonoma State University

Sonoma State University is committed to achieving excellence through teaching, scholarship, learning, and inclusion. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect.

We encourage innovation, experimentation, and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community.



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