Seawolf Services Specialist
2 days ago
Reporting to the Director of the Seawolf Service Center (SSC), the Seawolf Service Specialist is responsible for providing a variety of complex administrative and technical services in support of the campus community.
The services involve application of a wide range of regulations, policies, and procedures, as well as a number of complex computer software systems.
The Seawolf Service Specialist assesses individual customer problems and solves them through troubleshooting, coordination with other campus departments and through independent research, including assisting customers in obtaining resolution to University service problems beyond the purview of the Division of Administration and Finance.
The Seawolf Service Specialist provides recommendations and proposes solutions for improvement in administrative processes and is the frontline dealing daily with a steady stream of customers, both in person, via email, and by phone.
Key Responsibilities- Provide complex administrative and technical services to the campus community
- Apply regulations, policies, and procedures to resolve customer problems
- Coordinate with other campus departments to resolve issues
- Provide recommendations for improvement in administrative processes
- Deal with a steady stream of customers in person, via email, and by phone
This position requires a bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
Experience working in higher education preferred. Intermediate proficiency with computers and Microsoft Office (Word, Excel) required. Knowledge of Google Suite, PeopleSoft, Transact, Basis/OnGuard, Atrium preferred. Bilingual fluency (English/Spanish) is preferred.
BenefitsThis is a full-time, non-exempt position, which will lead toward permanent status following the successful completion of a probationary period.
This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave.
In addition, 15 paid holidays are offered each year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer.
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