Senior Manager, Consumer Business Operations Lead

1 week ago

Orlando, Florida, United States Varsity Tutors Full time
Job Title: Senior Manager, Consumer Business Operations

We are seeking a highly skilled Senior Manager, Consumer Business Operations to lead and drive the efficiency of our consumer business operations. This role will play a key part in optimizing operational processes and workflows for the sales, Marketplace, and customer retention teams, while also implementing new tools and technologies to support scalability.

About the Role:
  • Develop and execute strategies to improve operational performance and efficiency across the entire business.
  • Lead, mentor, and manage a high-performing fulfillment and/or customer success team, driving productivity and engagement.
  • Refine operational workflows to increase efficiency and alignment with industry best practices.
  • Leverage data and analytics to identify trends, drive insights, and provide actionable recommendations to leadership.
  • Oversee the development and execution of enablement programs, tools, and content to empower the broader team for success.
  • Collaborate with departments such as marketing, finance, and product to ensure alignment and smooth execution of go-to-market strategies.
  • Define and track key performance indicators (KPIs) to measure the effectiveness of personnel and initiatives.
  • Oversee and manage the budget, ensuring cost-effectiveness and ROI.
  • Partner with leadership and BI to develop accurate forecasts and provide insights for strategic resource allocation.
Requirements:
  • Bachelor's degree required (Master's degree or MBA preferred)
  • 5+ years of experience in operations/fulfillment/customer success teams, with a proven record managing those functional teams
  • Proven track record of optimizing processes, implementing workflow improvements, and driving operational excellence
  • Strong leadership and team development skills, with the ability to mentor and inspire direct reports
  • Advanced analytical, decision-making, and problem-solving skills
  • Strong Excel skills required, SQL and Looker (or other visualization tools experience) is a plus
  • Excellent communication skills, with the ability to collaborate across departments and present insights to senior leadership
  • High level of organizational skills, with attention to detail and the ability to manage multiple projects simultaneously
  • Ability to thrive in a fast-paced and evolving environment
What We Offer:
  • Total Compensation Package including Competitive Salary and Equity (Restricted Stock Units) in the company.
  • Healthcare Plans (Medical, Dental, Vision, Life).
  • 401k Company Matching Plan.
  • Maternity, Paternal, and Adoption Leave.
  • Remote Position.
  • Flexible PTO.
  • Free Learning Membership for you and your household (1-1 tutoring hours for you and your family, unlimited use of our on-demand learning services, and access to our online classes)
  • Unique opportunity to help transform how the world learns

Nerdy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

  • District Manager

    3 weeks ago

    Orlando, Florida, United States Hire Military Talent Full time

    Job Title: District Manager - B2C Consumer ServicesJob Summary:We are seeking a highly skilled and experienced District Manager to lead our B2C Consumer Services team in Orlando, Florida. As a District Manager, you will be responsible for overseeing the operations of multiple locations, driving sales growth, and ensuring exceptional customer service.Key...

  • Senior Manager of Business Development Patient Services

    2 weeks ago

    Orlando, Florida, United States AptarGroup Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Manager of Business Development Patient Services to join our team at AptarGroup. As a key member of our Business Development team, you will be responsible for identifying and qualifying new leads, driving opportunities to a successful closure, and increasing customer knowledge of our Noble...

  • Senior Operations Management Trainee

    4 weeks ago

    Orlando, Florida, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesWe are a leading provider of plasma-derived therapies, and we are committed to improving the lives of patients with rare diseases. Our team is dedicated to delivering exceptional customer service and ensuring the highest quality of care for our donors.Job SummaryWe are seeking a Senior Operations Management Trainee to join our...

  • Senior Operations Management Trainee

    4 weeks ago

    Orlando, Florida, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesWe are a leading provider of plasma-derived therapies, and we are committed to improving the lives of patients with rare diseases. Our team is dedicated to delivering exceptional customer service and ensuring the highest quality of care for our donors.Job SummaryWe are seeking a Senior Operations Management Trainee to join our...

  • Senior Operations Management Trainee

    4 weeks ago

    Orlando, Florida, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesWe are a leading provider of plasma-derived therapies, and we are committed to improving the lives of patients with rare diseases.Our team is dedicated to delivering exceptional customer service and ensuring the highest quality of care for our donors.Job DescriptionWe are seeking a Senior Operations Management Trainee to join our...

  • Business Development Director

    2 weeks ago

    Orlando, Florida, United States Metropolis Full time

    Job Title: Director, Business DevelopmentMetropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Our vision is to reimagine parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world...

  • Senior Business Development Manager

    3 weeks ago

    Orlando, Florida, United States SNI Companies Full time

    SNI Companies: A Leader in Contract/Direct Hire StaffingWe are seeking a high-energy leader to join our team as a Senior Business Development Manager. This is a fantastic opportunity for someone who wants to grow into a larger role as the business expands.This role offers the ability to make a significant impact in a dynamic Orlando market. As a key member...

  • HR Business Partner Senior Manager

    3 weeks ago

    Orlando, Florida, United States Intl Assoc Amusement Parks Full time

    Job Title: HR Senior ManagerAbout the RoleWe are seeking an experienced HR Senior Manager to join our team at Intl Assoc Amusement Parks. As a key member of our HR department, you will play a critical role in shaping the company's HR strategy and implementing initiatives that drive business results.Key ResponsibilitiesAct as a strategic HR advisor to the...

  • Senior Project Manager/Practice Lead

    3 days ago

    Orlando, Florida, United States Mackinnon Bruce International Full time

    About the RoleMackinnon Bruce International, a leading executive search consultancy, is partnering with a nationally recognized leader in the Water, Wastewater, and Engineering markets to find a Senior Project Manager/Practice Lead for their growing team.This is a senior management level role that offers the opportunity to lead and contribute to the...

  • Senior Operations Management Trainee

    4 weeks ago

    Orlando, Florida, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesWe are a leading provider of plasma-based therapies, and we are committed to making a difference in the lives of patients with rare diseases. Our team is dedicated to delivering exceptional customer service and ensuring the highest quality of care.Job SummaryWe are seeking a Senior Operations Management Trainee to join our team....

  • Senior Account Manager

    2 weeks ago

    Orlando, Florida, United States Uproar PR Full time

    Senior Account ExecutiveAt Uproar PR, we're seeking a seasoned Senior Account Executive to join our team. As a key member of our agency, you'll be responsible for driving client growth and retention through strategic PR programs.Key Responsibilities:Manage a team of 2-3 professionals to deliver high-impact results for our consumer-facing clients.Develop and...

  • Senior Project Manager/Practice Lead

    4 weeks ago

    Orlando, Florida, United States Mackinnon Bruce International Full time

    About the RoleMackinnon Bruce International, a leading executive search consultancy, is partnering with a nationally recognized leader in the Water, Wastewater, and Engineering markets to find a Senior Project Manager/Practice Lead for their growing team.This is a senior management level position that requires a highly motivated professional with a strong...

  • Senior Program Manager

    3 weeks ago

    Orlando, Florida, United States DiSTI Full time

    {"title": "Senior Program Manager", "description": "Job SummaryWe are seeking a highly skilled Senior Program Manager to lead our teams in delivering high-quality projects to our clients. This role involves managing a large Department of Defense program in a fast-paced environment.Key ResponsibilitiesLead teams to achieve high levels of performance and...

  • Senior Food and Beverage Operations Manager

    5 days ago

    Orlando, Florida, United States Marriott International Inc Full time

    Job SummaryAs a Senior Food and Beverage Operations Manager at Marriott International, you will be responsible for overseeing the daily operations of our food and beverage outlets, ensuring exceptional guest experiences, and driving business growth. This role requires a strong leader who can motivate and develop a high-performing team, while maintaining the...

  • Senior Manager of New Business

    4 weeks ago

    Orlando, Florida, United States Lockheed Martin Corporation Full time

    About the RoleWe are seeking a highly skilled Senior Manager of New Business & Strategy to lead our F-35 Training and Logistics Market Segment in pursuit of new business, on contract growth, and development of strategy.Key ResponsibilitiesLead cross-discipline teams in developing and executing successful strategies and new business pursuits.Guide the market...

  • Senior Operations Management Trainee

    4 weeks ago

    Orlando, Florida, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesWe are a leading provider of plasma-derived therapies, and we are committed to improving the lives of patients with rare diseases. Our team is dedicated to delivering exceptional customer service and ensuring the highest quality of care for our donors.Job SummaryWe are seeking a Senior Operations Management Trainee to join our...

  • Senior Operations Management Trainee

    4 weeks ago

    Orlando, Florida, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesWe are a leading provider of plasma-derived therapies, and we are committed to improving the lives of patients with rare diseases. Our team is dedicated to delivering exceptional customer service and ensuring the highest quality of care for our donors.Job DescriptionWe are seeking a Senior Operations Management Trainee to join...

  • Senior Operations Management Trainee

    4 weeks ago

    Orlando, Florida, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesWe're a leading provider of plasma-based therapies, and we're committed to making a difference in the lives of patients with rare diseases. Our team is dedicated to delivering exceptional customer service and ensuring the highest quality of care.Job SummaryWe're seeking a Senior Operations Management Trainee to join our team. As...

  • Senior Lead Network Engineer II

    3 weeks ago

    Orlando, Florida, United States CGS Full time

    Job Title: Senior Lead Network Engineer IICGS is seeking an experienced Senior Lead Network Engineer to join a team focused on the evaluation, enhancement, and maintenance of a large-scale network project that includes both wired and wireless network infrastructure and related hardware & software.Key Responsibilities:Operate and manage NPS network...

  • Facilities Operations Manager

    2 weeks ago

    Orlando, Florida, United States LEAD Staffing Full time

    Job SummaryWe are seeking a skilled Facilities Manager to oversee the maintenance and upkeep of our facility in Orlando, FL. As a key member of our team, you will be responsible for ensuring the smooth operation of our building and manufacturing floor.Key ResponsibilitiesManage all aspects of maintenance, including building and manufacturing machineryDirect...