District Manager

7 hours ago

Orlando, Florida, United States Hire Military Talent Full time
Job Title: District Manager - B2C Consumer Services

Job Summary:

We are seeking a highly skilled and experienced District Manager to lead our B2C Consumer Services team in Orlando, Florida. As a District Manager, you will be responsible for overseeing the operations of multiple locations, driving sales growth, and ensuring exceptional customer service.

Key Responsibilities:

  • Leadership and Team Development: Lead and mentor location managers to build high-performing teams, leveraging your military leadership experience to foster a culture of accountability, engagement, and continuous improvement.
  • Operational Excellence: Manage daily operations to ensure efficiency, exceptional customer service, and compliance with company policies and procedures.
  • Financial Management: Monitor and analyze district performance metrics, including sales, profitability, expenses, and labor costs, to develop and implement strategies to achieve financial goals.
  • Performance Improvement: Identify opportunities for improvement and implement action plans to address challenges, ensuring all locations meet sales targets, customer satisfaction goals, and operational standards.
  • Compliance and Standards: Ensure all locations comply with company policies, industry regulations, and local laws, conducting regular audits and inspections to maintain high standards of safety, cleanliness, and service.
  • Customer Satisfaction: Promote a customer-first culture by ensuring all locations deliver outstanding service, addressing customer concerns and feedback promptly to maintain high levels of satisfaction and loyalty.
  • Strategic Planning: Collaborate with senior management to develop and execute regional strategies that align with company goals, assisting in the planning and execution of marketing initiatives and promotional activities.
  • New Location Openings: Assist in planning, staffing, and launching new locations in the region, ensuring successful operations from day one.
  • Reporting and Communication: Provide regular reports on district performance, challenges, and opportunities to senior management, maintaining open and effective communication across all levels of the organization.

Requirements:

  • Experience: Minimum of 5 years of experience in a multi-unit management role, preferably in consumer services, retail, hospitality, or a similar customer-focused industry.
  • Leadership Skills: Strong leadership skills developed in the military or similar environments, with a proven ability to manage and lead teams, coach, mentor, and resolve conflicts effectively.
  • Financial Acumen: Solid understanding of financial statements, budgeting, and cost management, with experience in driving EBITDA growth and achieving financial targets.
  • Operational Expertise: Demonstrated ability to manage operations, including inventory management, staff scheduling, and customer service.
  • Analytical and Problem-Solving Skills: Ability to analyze performance data, identify trends, and develop effective strategies to improve results.
  • Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to build relationships across all levels of the organization.
  • Flexibility and Adaptability: Ability to work in a fast-paced environment, handle multiple priorities, and adapt to changing business needs.
  • Education: Bachelor's degree in Business Administration, Management, or a related field is preferred but not required.
  • Availability: Willingness to travel regularly within the district and occasionally outside the region.

Benefits:

  • Competitive Salary: $90,000 base salary with monthly bonuses based on EBITDA performance, ranging from $1,000 to over $6,000 depending on the profitability of your assigned locations.
  • Health and Wellness: Comprehensive health, dental, and vision insurance plans.
  • Retirement Plan: 401(k) plan with company matching.
  • Paid Time Off: Generous vacation, sick leave, and paid holidays.
  • Professional Development: Opportunities for career advancement, training, and development.
  • Phantom Stock Program: Eligible to participate in the company's phantom stock program, providing an opportunity to benefit from the company's growth and success.

How to Apply:

Interested candidates, especially veterans with strong leadership backgrounds, are encouraged to submit their resume and cover letter detailing their experience and qualifications for the District Manager - B2C Consumer Services position in Orlando, Florida.

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