Residential Pest Management Support Representative

3 weeks ago


Houston, Texas, United States EcoShield Pest Solutions Full time
Job Description

The Customer Service Representative serves as the primary point of contact for customers at the local level, receiving and distributing communications to and from customers, coworkers, and various departments within the Company. The CSR collaborates with internal teams to provide best-in-class customer service with every interaction and to maximize operational efficiency locally and in conjunction with the centralized Customer Care Center.

  • Perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach.
  • Answer and log calls from customers, technicians, and management in internal, secure system.
  • Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments.
  • Schedule appointments for new and recurring pest control services.


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