Pest Control Representative

3 days ago


Houston, Texas, United States EcoShield Pest Solutions Full time
Pest Control Representative

Are you passionate about providing exceptional customer service and ensuring a pest-free living environment? EcoShield Pest Solutions is seeking a dedicated Pest Control Representative to join our team

We offer a competitive hourly rate of $14, with opportunities for additional compensation. Our benefits package includes paid time off, sick leave, paid vacation, 10 company-paid holidays, medical, dental, vision, voluntary life insurance, short-term and long-term disability, 401(k) with a 100% match of the first 3% and 50% of the next 2%, an employee assistance program, and a Rally Health and Wellness Program.

As a Pest Control Representative, you will be responsible for serving as the primary point of contact for customers at the local level, receiving and distributing communications to and from customers, coworkers, and various departments within the Company. Your key responsibilities will include performing daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach, answering and logging calls from customers, technicians, and management in internal, secure system, providing education and personalized customer service to answer any questions and keep customers on schedule for their appointments, scheduling appointments for new and recurring pest control services, calling existing customers and scheduling 4-point home inspections for Branch Sales Professionals, assisting in monitoring daily technician schedules to ensure timely completion of services, performing daily and weekly Pest Routes system clean-ups or scrubs, appropriately escalating inquiries or issues to management, and completing and passing monthly trainings in Pest Webs system.

We are looking for individuals who have a commitment to honest and exceptional customer service, are willing to work Monday - Friday, alternating Saturdays and some holidays, and possess excellent communication skills. Bilingual candidates and those with 6+ months of experience in customer service, specifically communicating using phone answering and relay systems, email, and/or SMS, are preferred. Proficiency in the Microsoft Office Suite and the ability to type 60 WPM are also required.

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