Residential Account Representative
3 weeks ago
Are you a results-driven individual who is passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you At Frontier Waste Solutions, we are seeking a highly motivated and customer-focused individual to join our team as a RESIDENTIAL ACCOUNT REPRESENTATIVE.
About Us:Frontier Waste Solutions is a Texas-based waste solutions provider serving residential, commercial, and municipal clients throughout the state. We pride ourselves on providing exceptional customer service starting with our hardworking Operations team to our Corporate Leadership. Our commitment to excellence has earned us a reputation as one of the top waste solutions companies in Texas.
Job Description:The Residential Account Representative will play a critical role in ensuring that our residential clients receive the best possible experience. This includes answering calls, responding to emails, and resolving issues in a timely and professional manner. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.
Responsibilities:- Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience
- Manage difficult or emotional customer situations, respond promptly to customer needs, and respond to requests for service and assistance
- Provide accurate information about products and services to the customer
- Accurately document all calls and account information
- Identify and educate customers on services/products with the intent of suggestive upselling
- Process customer payments
- Perform outbound collection calls
- Review, monitor, and follow up on any assigned accounts as appropriate
- Protect customer information by keeping all information confidential
We offer a competitive salary of $42,000 - $62,000 per year, depending on experience, and a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Requirements:- High school diploma or equivalent required
- 2 years of customer service experience
- 1 year of call center experience highly preferred
- 6 months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
- Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Teams
- Data entry, keyboard skills, and use of a 10-key calculator are required
- Ability to work in a fast-paced environment
- Ability to multi-task, prioritize, and manage time effectively
- Excellent follow-through and attention to detail
- Strong verbal and written communication skills
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