Hotel Operations Associate

5 days ago


Waco, Texas, United States Hampton Inn & Suites Waco-South Full time

**Job Summary:**

We are seeking a skilled and experienced Lead Houseperson to join our team at the Hampton Inn & Suites Waco-South. As a key member of our housekeeping department, you will be responsible for ensuring that our guests receive exceptional service and that our hotel facilities are maintained to the highest standards.

**Responsibilities:

  • Safety and Guest Satisfaction: Maintain a safe working environment by adhering to all safety guidelines and protocols. Ensure that guest satisfaction scores are consistently high by providing excellent service and responding promptly to guest requests.
  • Training and Development: Train new associates on brand and hotel standards, HHM core values, and sustainability practices. Provide guidance and support to ensure that they meet expectations and develop their skills.
  • Cleaning and Maintenance: Inspect assigned areas, clean as needed, and report maintenance issues to the management team. Unload housekeeping supplies from vendor trucks, collect and dispose of trash, and maintain cleanliness and organization of guest areas.
  • Linen Management: Pick up bed and other linen from hotel floors, transport them to the laundry collection site, and deliver clean linen to assigned sections.
  • Guest Interaction: Greet and acknowledge guests in a courteous and friendly manner. Respond to guest inquiries and assistance, and work as a room attendant when staffing shortages occur or during peak periods.

About Us: At Hampton Inn & Suites Waco-South, we value diversity and inclusion, and we welcome applications from all qualified candidates.

Requirements: High School diploma preferred. Previous housekeeping experience required or equivalent training.



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