Hospitality Services Director

3 weeks ago


Waco, Texas, United States Hotel Indigo Waco-Baylor Full time
Job Description:

As a key member of our front office team, you will oversee all front office staff and operations to ensure exceptional guest experiences. Your responsibilities include hiring and training staff, managing guest issues or complaints, and increasing hotel profitability through improved occupancy rates. You will work closely with our management team to develop and implement strategies to improve guest satisfaction and increase revenue.

Key Responsibilities:
• Manage front office staff and operations to ensure excellent guest service and high levels of customer satisfaction.
• Develop and implement strategies to improve guest satisfaction and increase revenue.
• Collaborate with the management team to achieve hotel goals and objectives.
• Hire, train, and develop front office staff to ensure they have the skills and knowledge needed to provide excellent guest service.
• Monitor and report on guest feedback and areas for improvement.

Requirements:
• A high school diploma or equivalent is required.
• 3 years of previous experience working in the hospitality industry is necessary.
• Excellent management skills, communication skills, and multitasking skills are essential.
• Proven customer service experience with a strong guest-focused mentality is crucial.
• 2+ years managing a team in a hospitality role or equivalent customer service role is preferred.

Compensation:
$40,000 per year.
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