Customer Service Associate

1 week ago


Lebanon, Tennessee, United States Advance Financial Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers in our retail locations throughout Tennessee.

Key Responsibilities
  • Welcome and engage with customers to provide a world-class customer experience
  • Assist customers with loans, check cashing, wire transfers, money orders, and bill payments
  • Work with team leads to meet and exceed monthly sales and customer service goals
  • Call customers who have started loan applications to help them complete the process
  • Answer customer questions and provide solutions to their needs
  • Use company best practices to provide consistent and amazing customer service
  • Work with money and accurately reconcile cash drawers
  • Build relationships with customers and teammates
  • Complete other responsibilities assigned by management
What We Offer
  • $16-$24 per hour - competitive hourly rate
  • $500 Sign-on Bonus paid after 90 days of employment
  • Generous PTO and paid time off to volunteer
  • Paid parental leave
  • 100% company-paid health insurance
  • 401k with 5% company match
  • Student Loan Repayment Plan
Requirements
  • High School Graduate or equivalent
  • Dedication to helping others
  • Experience in service-related field (cash handling experience preferred)
  • Understanding of the demands of working in a retail environment
  • Excellent sales skills focused on growing the company
  • Observant and have great judgment
  • Stay coachable
Work Environment

Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law.



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