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Hospitality Management Internship Opportunity

2 months ago

Lancaster, Pennsylvania, United States Marriott Lancaster At Penn Square Full time
Job Summary:

This 10-12 week structured program provides hands-on experience in the hotel industry, exposing students to various departments at a designated Aimbridge property or properties.

Responsibilities:
  • Qualifications:
    • Working towards a bachelor's degree in hospitality, hotel, or tourism management from a four-year college or university, or an equivalent combination of education and experience.
    • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written.
    • Knowledge of and ability to appropriately interpret and follow policies and procedures.
    • Ability to manage difficult or emotional customer situations, including responding promptly to customer needs and requests for service and assistance.
    • Adaptability to a demanding and fast-paced environment.
    • Ability to meet the demands of the work schedule, including being at work and on time, and occasionally working outside of regularly scheduled hours.
  • Operations Track:
    • Guest Service Gold
    • Learn 7 key elements of service that will leave a lasting impression on each guest.
  • Front Desk Representative:
    • Greet and register guests, assigning rooms as needed.
    • Promptly and efficiently deal with guests' requests and complaints.
    • Answer and route calls as appropriate, taking guest messages with accuracy.
  • Guestroom Attendant:
    • Clean rooms in accordance with specific brand and company standards.
    • Replenish guest room supplies.
    • Complete room inspections.
  • Maintenance Employee:
    • Maintain the cleanliness of public areas, storage areas, and parking lot.
    • Replace worn or damaged parts.
    • Maintain and service pool and spa areas, including testing and recording as stated by state and city regulations.
    • Complete an inventory of all supplies and tools.
    • Conduct preventative maintenance on guestrooms.
    • Conduct safety checks.
  • Management/Sales:
    • Understand company and franchise standards.
    • Review hotels' guest tracking reports.
    • Understand cost controls.
    • Review daily checklists.
    • Monitor the hiring of new associates.
    • Discuss daily trends with management.
    • Attend sales calls.
    • Work with sales teams to understand department functions.
    • Review hotels' websites and other social media sites.
    • Review hotels' budgets.
  • Food & Beverage Track:
    • Guest Service Gold
    • Learn 7 key elements of service that will leave a lasting impression on each guest.
  • Restaurant Server:
    • Service guests with all food and beverage requirements.
    • Be familiar with the organization of the restaurant and lounge and know the function of each job position.
    • Clear, clean, and reset tables as needed.
    • Be familiar with the operation of the P.O.S. system.
    • Carry out cashiering functions in closing checks and end-of-shift paperwork.
    • Perform opening and closing procedures and side work duties according to station rotation assignment.
  • Kitchen Cook:
    • Cook food in quantities according to menu and number of persons to be served.
    • Inventories food supplies and equipment weekly.
    • Orders kitchen supplies as needed.
    • Ensures all temp logs and waste logs are maintained daily.
    • Directs personnel assisting in preparation and serving of meals.
    • Receives dates and examines foodstuffs and supplies to ensure quality and quantity meet established standards and specifications.
  • Breakfast Attendant/Club Lounge Attendant:
    • Prepares and serves menu items to set up the buffet before guests begin arriving for breakfast.
    • Displays the food and beverages in an organized and attractive manner.
    • Frequently checks the buffet line to replenish food, beverages, and supplies needed.
    • Sets out plates, cups, bowls, utensils, and napkins for guests to use.
    • Removes and disposes of leftover food at the end of the breakfast shift.
    • Cleans the buffet area according to established standards.
    • Ensures inventory is stocked and properly stored prior to the next day's shift.
    • May keep daily or weekly records of foods used and consumed.
    • Prepare and serve hot, cold, and/or other beverages.
    • Stock ice, glassware, and supplies.
    • Responsible for keeping inventory stocked by ordering additional food and/or supplies as needed.
  • Management/Sales:
    • Understand company and franchise standards.
    • Review hotels' guest tracking reports.
    • Understand cost controls.
    • Review daily checklists.
    • Monitor the hiring of new associates.
    • Discuss daily trends with management.
    • Attend sales calls.
    • Work with sales teams to understand department functions.
    • Review hotels' websites and other social media sites.
    • Review hotels' budgets.
  • Management/Sales Track:
    • Training to understand the Aimbridge culture, qualifying business, conducting site tours, revenue management and sales forecasting, and sales analysis.
    • Will have the opportunity to train alongside various disciplines, including group sales, catering sales, SMERF sales, and business transient sales.
    • Students will work on special projects to strengthen their grasp on sales fundamentals and market research.
    Property Details:

Located in downtown Lancaster, this hotel combines the Beaux Arts-style façade of the former Watt & Shand Department Store with state-of-the-art technology and modern décor.

Rooms at the Lancaster Marriott at Penn Square are equipped with 32-inch LCD TVs and plug-in panels for electronic devices.

Guests can soak in the indoor swimming pool, relax in the jacuzzi, or opt for working out at the in-house fitness center.

Free Wi-Fi can be accessed in the modern, airy hotel lobby and in all public areas.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels.

Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Benefits:
  • Competitive benefits package, including medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.