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Customer Accounts Coordinator

2 months ago

Farmingdale, New York, United States Precipart Full time
About the Role

Precipart is seeking a highly skilled Customer Accounts Specialist to join our team. As a key member of our customer-facing team, you will be responsible for coordinating processes from purchase order initiation to delivery, ensuring seamless communication with internal departments and customers.

Key Responsibilities
  • Oversee customer schedules and monitor commitment dates against customer requirements
  • Receive customer PO's and perform commercial contract reviews, resolving discrepancies as needed
  • Process customer purchase orders, inquiries, and issues related to orders
  • Process purchase orders and manufacturing orders for outsourced products
  • Oversee delivery execution and logistics of customer orders and purchase/manufacturing orders to meet customer demand
  • Gather and communicate information pertaining to changes to existing orders
  • Track order activity and communicate potential delivery problems
  • Update internal systems and customer portals in accordance with changes
  • Quickly and effectively resolve customer or production issues, providing timely communication to customers on status and resolution
  • Perform monthly account review – customer forecast vs backlog and manufacturing/purchase orders
  • Understand customer measurements of Precipart, ensuring alignment with measurements and performing at the highest standard
  • Run customer-specific reports and share data with customers
  • Provide pricing, inventory availability, and production schedule information to customers
  • Review contractual inventory amounts required in stock per customer, adjusting discretionary amounts based on future projections, on-time delivery, and changes to delivery dates
Requirements
  • Minimum 2 years' experience working in a similar role (candidates with less experience can be considered for Coordinator level)
  • Associates degree required or equivalent work experience
  • Proficient in MS Excel, Word, Outlook
  • Customer-focused, analytical, and excellent communication skills
  • Able to meet aggressive deadlines, adapt to changing priorities, and possess excellent organizational and multitasking ability
  • Assertiveness and confidence, with the ability to make decisions that impact customers
  • Goal-driven, with the ability to work under pressure and possess good problem-solving skills
What We Offer
  • Base salary plus incentive program
  • Paid time off (TOB, holidays, parental leave)
  • Medical, dental, vision insurance
  • Flexible Spending Account
  • Health Savings Plan
  • Life insurance, enhanced short-term and long-term disability insurance, and other voluntary insurance plans
  • 401k Profit sharing plan
  • Tuition Reimbursement
  • Employee Referral Bonus
  • National Employee Assistance Program
  • 529 College Savings Program
  • Professional development and training
  • Brand new, modern workspace and manufacturing facilities
  • Company events and outings
  • Stable organization with opportunities for future growth within the company
About Precipart

Precipart engineers, designs, and manufactures high-precision custom solutions for the world's leading companies in the Medical, Aerospace, and Industrial markets. We act as a partner across your entire manufacturing process, delivering end-to-end capabilities and more. With offices in Switzerland, the U.S., and the U.K., we are here to help you 'engineer possible'.