Patient Access Services Specialist

7 days ago


Grand Rapids, Michigan, United States Corewell Health Full time
Job Description:

We are seeking a Patient Access Services Specialist to join our team at Corewell Health. As a key member of our team, you will play a vital role in ensuring that patients receive exceptional service and support throughout their healthcare journey.

About the Role:

This position is responsible for providing excellent customer service to patients, providers, and internal stakeholders through inbound and outbound calls, online chat, and email. The ideal candidate will have strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Analyze and resolve customer inquiries and issues in a timely and professional manner
  • Partner with internal and external resources to provide customers with information and education on benefits, eligibility, verification, authorization, billing, and claim status
  • Identify and resolve or escalate customer concerns or complaints to achieve positive outcomes
  • Assist with administrative tasks such as submitting enrollment record changes, providing letters explaining coverage or benefits, and obtaining and relaying member information to other departments as needed
  • Facilitate claims resolution through follow-up on member calls and correspondence received to appropriate departments
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
What We Offer:
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement plan with employer match
  • On-demand pay program powered by Payactiv
  • Discounts directory with deals on restaurants, phone plans, spas, and more
  • Optional identity theft protection, home and auto insurance, pet insurance
  • Traditional and Roth retirement options with service contribution and match savings
Estimated Salary:

$45,000 - $60,000 per year, depending on experience



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