IT Technical Support Specialist
6 days ago
Job Summary:
We are seeking an experienced IT Technical Support Specialist to join our team at Canvas Inc. in Albuquerque, New Mexico. This role involves providing technical support for end-user devices, hardware, and software, as well as network infrastructure and audiovisual display systems.
About the Role:
This is a challenging opportunity for someone with strong technical skills and excellent customer service abilities. As an IT Technical Support Specialist, you will be responsible for scheduling and coordinating customer desk-side support for software installations and break/fix activities. You will also set up and configure new equipment, investigate and resolve connectivity issues, and participate in construction project planning.
Key Responsibilities:
- Technical Support: Provide technical support for end-user devices, hardware, and software, including laptops, printers, tablets, mobile devices, routers, switches, VoIP phones, and audiovisual display systems.
- Scheduling and Coordination: Schedule and coordinate customer desk-side support for software installations and break/fix activities.
- Equipment Configuration: Set up and configure new equipment, including laptops, mobile devices, printers, copiers, VTC units, VoIP phones, and other peripherals.
- Troubleshooting: Investigate and resolve connectivity issues related to end-users, site infrastructure, and IT equipment.
- Construction Planning: Participate in construction project planning, providing detailed requirements for facility IT specifications.
Requirements:
To be successful in this role, you will need 5 years of relevant experience, a TS/SCI level active clearance, and a BA/BS degree in computer science, information technology, or a related field. Information Assurance Level Technician experience in a large government consulting environment is highly desired, as is IAT Level II certification (CompTIA CySA+/CompTIA Security+/EC-Council CND).
Benefits:
Candidates can expect a competitive salary range of $85,000 - $110,000 per year, based on experience and qualifications. The position also offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, tuition reimbursement, and employee assistance programs.
About Canvas Inc.:
Founded in 2007, Canvas Inc. connects a passion for innovation with expertise in delivering what our clients need. We are recognized as a Great Place to Work Certified employer and have been named a Best Small Workplace by Fortune magazine.
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