Client Service Associate

4 weeks ago


Farmington, Connecticut, United States Edelman Financial Engines Full time
About the Role

At Edelman Financial Engines, we're dedicated to providing exceptional client service and support. As a Client Service Associate, you'll play a vital role in delivering outstanding service to our clients, working closely with our Financial Planners to ensure their needs are met.

Key Responsibilities
  • Coordinate client meetings, including greeting clients, appointment preparation, and supporting the completion of required paperwork
  • Supervise client account activity, researching and resolving issues
  • Prepare and review all new account paperwork to ensure documents are complete and in good order
  • Verify accounts are traded into the accurate model and aid operation teams as needed; supervise incoming rollovers, other investment funding, and transfers to ensure that all applicable accounts moved
  • Document key client achievements and other relevant data into systems that will assist in future client interactions
  • Maintain risk awareness and compliance; identify problems in a timely manner while aligning with standard resolution policy, the established corporate process, and regulatory procedures
  • Support the firm's initiatives, assist with any company-wide projects and activities, and attend functions as needed
  • Participation in projects, task forces, councils, and product rollouts to ensure CSA voice is represented
Requirements
  • Two years of relevant experience (Registered Investment Advisor or Broker/Dealer) is preferred
  • Bachelor's degree or equivalent experience preferred
  • Good understanding of finance and investment markets/securities
  • Critical thinking, attention to detail, and multi-tasking skills required
  • Able to adapt to changes in the work environment, handle challenging demands and work with frequent change, delays, or unexpected events
  • Position requires a high level of confidentiality
About Edelman Financial Engines

Edelman Financial Engines is a leading financial planning and investment advisory firm, recognized by Barron's with 145+ offices across the country and entrusted by 1.3 million clients to manage more than $245 billion in assets. Our unique approach combines advanced methodology and proprietary technology with the attention of a dedicated personal financial planner, delivering the personal plan and financial confidence that everyone deserves.
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