Director of Member Services

5 days ago


Plano, Texas, United States SmithRx Full time
Job Summary

We are seeking a highly experienced Senior Manager of Patient Access Programs to join our team at SmithRx. As a key member of our leadership team, you will be responsible for driving the strategy and execution of our Patient Access /member support program.

This role requires strong leadership skills, with the ability to manage Key Performance Indicators (KPIs), meet service level goals, coach and develop teams, optimize processes, and deliver a world-class member experience.

Key Responsibilities:

  • Strategic Leadership: Contribute to the strategy and execution of Patient Access Program directives, ensuring alignment with KPIs and company objectives.
  • Team Building: Recruit, hire, and build high-performing teams, establishing operational objectives, assigning work, and driving accountability.
  • Cross-Functional Collaboration: Partner with internal teams to identify and implement process improvements, fostering efficiencies across the organization.
  • Performance Evaluation: Review operational objectives and metrics to evaluate program success, ensuring high service levels and superior member experiences.
  • Escalation Management: Act as a point of escalation between the Connect team and other departments, facilitating resolution of complex issues.

What You Will Bring:

  • Experience: 12+ years in healthcare management with progressive responsibilities; 6+ years in management roles leading a combination of managers, supervisors, specialists, and call center agents.
  • Education: Bachelor's degree in healthcare, business, or related field, or equivalent experience in healthcare management and leadership.
  • Healthcare Expertise: Background in healthcare, pharmacy benefits, or claims processing preferred.
  • Metrics and Strategy Development: Strong experience in defining and executing performance metrics and operational strategies.

$120,000 - $150,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.



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