Telecom Operations Manager

4 weeks ago


East Norwich, New York, United States Kanaan Communications, LLC Full time

Job Summary

We are seeking a highly skilled Telecom Operations Manager to join our team at Kanaan Communications, LLC. As a key member of our operations team, you will be responsible for managing and overseeing the successful delivery of assigned clients or projects.

Key Responsibilities

  • Directly manage and provide oversight to ensure the successful, financially, and operationally service of assigned clients or projects.
  • Schedule engineering activities, including project assignments, site surveys, and other job milestones.
  • Schedule installation activities, including project assignments, installation start, and other job milestones.
  • Oversee and direct the work of at least two employees, responsible for discipline of such employees.

Essential Functions

  • Receive customer requests for quotes.
  • Submit customer change orders to customers as required.
  • Re-quote projects to customers based on changes that may occur.
  • Use discretion and independent judgment to develop and/or approve schedules, priorities, and standards for achieving operational and financial goals.
  • Use discretion and independent judgment to develop and implement techniques for evaluating all operational and financial activity related to specific account or project.
  • Use discretion and independent judgment to develop guidelines and procedures while monitoring compliance with existing policies and procedures.
  • Interface with all levels of management in Pro-Tel sales, operations, engineering, installation, and procurement services.
  • Use discretion and judgment to identify needed areas of change and implement improvements to operations.
  • May represent Pro-Tel at meetings, conferences, and seminars.
  • Perform related work as assigned.

Requirements

  • 5 years of telecommunications experience in a fiber network environment.
  • 2 years of management experience.
  • Customer-facing experience.

What We Offer

  • Hybrid work environment.
  • Medical, dental, vision, and prescription plans.
  • Flexible spending accounts.
  • Short and long-term disability.
  • Supplemental life and AD&D.
  • 401(k) retirement savings with company match.
  • Stock purchase plan.
  • Company discounts.
  • Legal insurance.
  • Paid time off and holidays.

Equal Opportunity Employer

Kanaan Communications, LLC is an equal opportunity employer and prohibits discrimination and harassment of any kind, including based on disability and protected veteran status.



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