Senior Manager Logistics Compliance

1 week ago

Austell, Georgia, United States Intuitive Surgical Full time
Job Summary

Intuitive Surgical is seeking a highly skilled Senior Manager Logistics Compliance to join our team. As a key member of our logistics compliance team, you will be responsible for leading and executing logistics compliance strategies, activities, and requirements for the Americas region. This role will involve ensuring regional compliance with all applicable company policies, customs, and government agency regulations while managing the expeditions flow of international trade.

Key Responsibilities
  • Develop, implement, and manage trade compliance policies and procedures manuals and standard work documents necessary to successfully manage import and export operations across the region.
  • Supervise import/export transactions, processes, and documentation requirements to facilitate the smooth flow of goods across borders while minimizing delays and costs.
  • Manage and mentor import/export compliance personnel and develop staff including hiring, goal setting, performance, coaching, teamwork, and projects.
  • Serve as a subject matter expert on customs compliance matters, providing guidance and support to internal stakeholders on complex issues and transactions.
  • Elaborate common practices and process improvements and assess potential of automation.
  • Oversee daily import/export shipment clearance operations. Manage broker reviews and monitoring to enhance broker performance and cycle times.
  • Manage compliance with preferential-and non-preferential trade, duty suspension, drawback programs, and economical customs procedures where applicable.
  • Ensure Regional data integrity related to tariff classification, country of origin, and regulatory information declared to Customs and other Government Agencies.
  • Submit and monitor import-and export permits/license applications and customs rulings as needed.
  • Troubleshoots and resolves problems to incomplete/inaccurate customs documentation and/or other border crossing issues.
  • Develop and implement audit programs to ensure the accuracy in the shipping document and customs declaration.
  • Oversee import and export recordkeeping practices to ensure compliance with Corporate Policy and regulations of all government agencies.
  • Supervise pre- and post-entry audits related to customs declaration, forwarder/brokers, other logistics service providers, and suppliers. Follow up with appropriate corrective action and make corrections when non-compliance is identified.
  • Monitor forwarders and customs brokers and evaluate adherence to Intuitive Brokerage SOP and metrics. Report findings to Corporate Logistics Compliance and follow up with documented corrective action related to monthly brokerage metrics reports.
  • Monitor export shipments within the region for compliance, end-use statements, embargos, anti-boycott, etc.
  • Manage compliance initiative and continuous improvement projects with minimal assistance and oversight.
  • Assist, maintain, and communicate Intuitive Logistics Compliance Manuals, policies, and procedures, and trade compliance guidelines.
  • Develop and conduct internal risk assessments. Follow-up with Compliance Improvement Plans.
  • Monitor and report on trade compliance effectiveness, identify gaps, advise on local risk, and manage mitigation of these risks.
  • Develop and implement cross-functional training program on import/export requirements.
  • Assist in global and/or regional compliance initiatives, internal audit, and self-assessment programs.
  • Participate as core team member on new product development, new market launch, new product launch ensuring that all Trade Compliance requirements are met.
  • Research and make conclusions regarding Regional Customs and other government agency requirements for medical device products related to acquisitions and develop process maps where applicable.
  • Engage Global Logistics Compliance to research Customs- and regulatory requirements for new destination markets including classification, import licenses, valuation, documentation, and import- and export restrictions and communicate back to medical device business.
  • Evaluate IT solutions to streamline and improve upon current Regional Trade Compliance practices, communicate requirements to IT, and assist with testing and solutions implementation.
  • Monitor Customs Legislation, aligning business process to comply with changing requirements including trusted trader programs (e.g., AEO, Known Shipper).
  • Create action plans to address non-compliance within region.
  • Manage the broker selection, RFP, and onboarding them.
  • Regular reporting and presentation to senior management of regional LC compliance and status updates.
  • Prompt potential customer and broker contract review, suggesting red lines and alternative language consistent with Intuitive Surgical contract risk guidance.
  • Support Intuitive Surgical culture by performing work that is consistently, effectively, and reliably in accordance with the Company's values and expectations.
  • Performs other duties, tasks, or responsibilities as assigned.

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