Site Operations Manager

2 weeks ago


Austell, Georgia, United States Venu+ Full time
Job Overview

Venu+ is a global leader in turn-key revenue-share outsourced services, specializing in guest mobility, storage, experiential souvenirs, and entertainment solutions for high-traffic retail, leisure, and amusement venues worldwide.

We're seeking a skilled Site Operations Lead to join our team and contribute to maintaining a fulfilling work environment that drives the performance of our industry-leading service partner.

Key Responsibilities
  • Coordinate event logistics, including setup, breakdown, and execution, to ensure seamless guest experiences.
  • Monitor and maintain arcade games, locker systems, and mobility equipment to guarantee they're in proper working condition for guests to enjoy.
  • Inspire, motivate, and train coworkers to develop a guest-focused team, promoting exceptional customer service and a positive work environment.
  • Manage team workflow, delegate tasks, and act as the point of contact in the absence of the location manager, ensuring efficient operations and effective communication.
  • Guide and entertain guests, explaining game rules, controls, and strategies to enhance their experience and satisfaction.
  • Maintain the assigned area's cleanliness, tidiness, and organization, creating an inviting atmosphere for guests.
  • Ensure the redemption center is well-stocked, offering a wide range of enticing prizes to create unforgettable memories for guests.
  • Adhere to all venue policies and procedures to maintain a safe and enjoyable environment for all guests and team members.
Requirements
  • High school diploma or equivalent.
  • Previous experience in an entertainment or hospitality setting is preferred.
  • 2-4 years of leadership experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong problem-solving abilities and attention to detail.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Basic computer skills.


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