Pharmacy Technician Leader
2 days ago
As a Certified Senior Pharmacy Technician at Walgreens, you will play a vital role in ensuring the highest level of customer satisfaction and pharmacy operations excellence. This position requires a strong passion for delivering exceptional customer service, a keen eye for detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
• Engage with customers and patients, providing assistance with products and services, and resolving issues to ensure a positive experience.
• Model and share customer service best practices with team members to deliver a distinctive and delightful customer experience.
• Develop strong relationships with most valuable customers.
• Assist pharmacists in scheduling and maintaining work flow, and perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
• Review and comply with the Walgreen Co. Pharmacy Code of Conduct, and report prescription errors to the pharmacist on duty.
• Maintain knowledge of Company asset protection techniques, and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
• Assist Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service, and inventory performance data.
• May assist pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients and other clinical services as required.
• Assist Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers.
• Support execution of Pickup program, and assist with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat, and orderly in condition and appearance.
• Coach pharmacy technicians and cashiers in the correct use of processes and tools to drive efficiency within the pharmacy.
• Comply with all company policies and procedures, and maintain respectful relationships with coworkers.
Requirements:
• PTCB or ExCPT certification (except in Puerto Rico)
• One year of work experience as a pharmacy technician in a retail or hospital setting
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
• Requires willingness to work flexible schedule, including evening and weekend hours
Preferred Qualifications:
• Prior work experience with Walgreens
• Basic math skills (counting, measuring, and weighing medications)
• Basic level PC skills (starting and shutting down computer, using mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and/or accessing information online)
• Knowledge of store inventory control
What We Offer:
Walgreens offers a competitive compensation package, including benefits and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from qualified candidates with arrest and conviction records.
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