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Receptionist - Customer Service Representative
2 months ago
Job Summary:
Lands' End Outlet is seeking a highly skilled and detail-oriented Receptionist to join our team. As a Receptionist, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service, managing front desk operations, and performing various administrative tasks.
Key Responsibilities:
- Customer Service: Greet and assist customers in a friendly and professional manner, responding to their inquiries and resolving any issues in a timely and efficient manner.
- Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and maintaining a clean and organized workspace.
- Administrative Tasks: Perform various administrative tasks, including data entry, filing, and preparing reports.
- Security and Safety: Monitor CCTV and Simplex alarm systems, utilize 2-way radios for departmental communication, and follow established procedures for medical and other emergencies.
- Clerical Support: Provide project and diverse clerical support for Facility Services, including scheduling appointments and conference rooms, copying, typing, and ordering supplies.
Requirements:
- Education: High School education or equivalent with one to two years of clerical experience.
- Skills: Highly reliable, punctual, and able to work independently. Strong PC skills. Ability to work on a rotating schedule. Ability to respond to critical incidents and maintain confidentiality on sensitive subject matter.
Working Conditions:
This is a part-time position, with a rotating schedule that includes evenings and weekends. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.
