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Operations Manager

2 months ago

New York, New York, United States HYATT Hotels Full time
Job Summary

This is a challenging and rewarding role that requires a high level of expertise and leadership skills. As an Operations Manager - Guest Services at HYATT Hotels, you will be responsible for overseeing the cleanliness and maintenance of guest rooms, public spaces, and heart-of-house areas. You will also be responsible for administering the guest room maintenance program and providing leadership, guidance, and support to the housekeeping team.

Key Responsibilities
  • Guest Room Maintenance: Ensure that guest rooms are clean, well-maintained, and meet the highest standards of quality.
  • Public Space Maintenance: Oversee the cleanliness and maintenance of public spaces, including lobbies, restaurants, and other areas.
  • Heart-of-House Maintenance: Ensure that heart-of-house areas, including back-of-house spaces, are clean and well-maintained.
  • Guest Room Assignments: Prepare and distribute room assignment sheets to scheduled staff and ensure that assignments are completed at the end of each shift.
  • Key Distribution: Assign and maintain accurate distribution records of keys and communication equipment.
  • Inventory Management: Assist the Executive Housekeeper with regular inventories and ordering of supplies to ensure that par levels are consistent.
  • Inspections: Consistently perform inspections to ensure that guest rooms, public spaces, and heart-of-house areas meet the highest standards of quality and safety.
  • Staff Management: Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
  • Guest Service: Approach internal and external guest opportunities with a sense of heartfelt care and urgency, and provide prompt follow-up to ensure 100% guest satisfaction.
Requirements
  • Leadership Skills: Proven ability to lead and motivate a team to achieve high levels of performance.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with guests, staff, and management.
  • Problem-Solving Skills: Ability to analyze problems and develop effective solutions.
  • Attention to Detail: High level of attention to detail, with the ability to ensure that all tasks are completed accurately and efficiently.
  • Teamwork: Ability to work effectively as part of a team, with a strong focus on collaboration and communication.
  • Guest Service: Proven ability to provide exceptional guest service, with a focus on ensuring that all guests have a positive and memorable experience.