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Sales and Customer Service Expert

1 month ago

Winter Garden, Florida, United States The UPS Store Full time

Job Summary:

We are seeking a skilled Sales and Customer Service Expert to join our team at The UPS Store. As a key member of our sales team, you will be responsible for delivering exceptional customer service to our walk-in customers and telephone inquiries.

About Us:

The UPS Store is a leading provider of shipping, printing, and business services. We are committed to providing our customers with the best possible experience, and we are looking for a talented individual who shares our passion for delivering world-class service.

Responsibilities:

  • Deliver outstanding customer service to all customers
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of customer shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion
  • Maintain a clean, organized, and safe working environment

Qualifications:

  • High school diploma or equivalent required
  • Retail/customer service experience preferred
  • Good communication and people skills essential
  • Able to cross-sell and up-sell products and services
  • Excellent packing skills
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible

Compensation:

The estimated salary for this position is $40,000 - $60,000 per year, depending on experience and location.