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Customer Service Representative

2 months ago

Minneapolis, Minnesota, United States Barry-Wehmiller Group Full time

Job Summary:

The Customer Service Representative performs diversified sales and customer service duties in the Parts Value Stream. This role requires the ability to use technical and customer service skills to build and maintain relationships with customers in order to sell products and services and ensure customer satisfaction by providing world-class customer service.

Key Responsibilities:

  • Provide timely responses to incoming inquiries and provide light technical support by answering questions about machine features or functions.
  • Collaborate with other functions to resolve technical and/or logistical problems and make recommendations for solutions.
  • Sell company products via advice to existing customers on substitutions and identical replacement parts.
  • Maximize sales opportunities for replacement parts, through proactive communication, to meet or exceed sales goals.
  • Monitor customer service website for orders, customer access, or catalog updates.
  • Prepare an Infor quote, provide correspondence, update on the status of the orders, and close out the quote upon completion and receipt of a purchase order.
  • Contact customers to ascertain data omitted on orders and resolve customer questions related to orders.
  • Process customer credits and engage in returns process and determine root cause or defer to appropriate team, as necessary.
  • Support and actively utilize Customer Resource Management system to maintain accurate records of all contacts, equipment, and locations.

Requirements:

  • High School Diploma or GED.
  • Minimum 2 years of experience with sales support or customer service.
  • Computer skills proficiency with Microsoft Office Word, Outlook, Excel, and PowerPoint.
  • Demonstrate a high level of customer service: Strive to meet and exceed the expectations of internal and external customers.
  • Excellent verbal and written communication skills with ability to effectively communicate with team members at all levels.
  • High level of attention to detail with excellent organizational skills and ability to multitask and prioritize.
  • Works collaboratively while realizing both individual and team goals through relationship building.
  • Responsive and able to work in a dynamic competitive environment and set priorities with minimal supervision.
  • Make well-informed, effective, and timely decisions, even when data is limited, or solutions produce unpleasant consequences.
  • Ability to learn new computer applications without difficulty.