Calibration Service Representative

7 days ago


Houston, Texas, United States PGW Auto Glass Full time

Overview

PGW Auto Glass is seeking a skilled Calibration Center Customer Service Representative to provide exceptional customer service and support. As a member of our team, you will be responsible for handling phone and email inquiries, scheduling calibrations, and providing quality customer service.

Salary

The estimated annual salary for this position is $55,000 - $65,000, depending on location and experience.

Job Description

As a Calibration Center Customer Service Representative, you will:

  • Handle phone and email inquiries from customers regarding price quotes, calibration scheduling, and billing.
  • Provide quality customer service through call center functions, ensuring timely and accurate responses to customer needs.
  • Maintain open communication with customers, addressing concerns and resolving issues in a professional manner.
  • Stay knowledgeable about product inventory, including data entry, cancellations, credits, invoicing, and customer service inquiries.
  • Generate sales/buys from online leads and develop relationships with existing customers.
  • Develop expertise on ADAS systems and calibrations, staying up-to-date on industry developments and best practices.

Requirements

To be successful in this role, you must have:

  • A high school degree or equivalent.
  • Call center customer service experience, preferably with a focus on calibration services.
  • Excellent written and verbal communication skills, with the ability to work effectively in a team environment.
  • The ability to work under conditions of frequent interruptions, remaining composed and focused on tasks at hand.

Benefits

As a member of our team, you can expect a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for career growth and development.

Essential Physical Demands/Work Environment

This role requires prolonged periods of sitting, using a computer, keyboard, and mouse. Occasional lifting of up to 50 pounds may be required. You must be willing to learn and complete calibrations as needed.



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