Customer Service Professional in New Mexico
5 days ago
We are seeking a dedicated and customer-focused Customer Service Representative to join our team at HME Specialists LLC in Santa Fe, New Mexico. This full-time position offers the opportunity to make a real difference in the lives of our customers by providing exceptional service and support.
This exciting role involves assisting customers with their medical supply needs, ensuring they receive the products they require in a timely and efficient manner. You will be the first point of contact for our customers, representing our company's customer-centric values and ensuring that every interaction is positive and professional.
Earning Potential: $45,000 - $55,000 per year, depending on experience
Responsibilities:
- Answering incoming telephone calls and assisting walk-in customers
- Using excellent communication skills to obtain complete and accurate information for patient demographics
- Ensuring the intake process is completed accurately to contribute to clean claim submissions
- Assisting walk-in customers and creating a good, professional experience with customers in person
- Determining charges and coverage for requested services and collecting co-pays
- Inserting information into the system while documenting complaints of service and equipment failures
Required Skills and Qualifications:
- Excellent telephone and communication skills
- Attention to detail and ability to multi-task in a fast-paced environment
- Basic computer knowledge and ability to use various software and tools
- Problem-solving skills and empathy to address customer concerns
Benefits:
- Medical, dental, vision insurance
- 401(k) retirement plan
- Life insurance
- Paid time off
About Us:
HME Specialists LLC strives to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.
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