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Retail Customer Experience Associate, Oakland

1 month ago

Troy, Michigan, United States Macys Full time

Unlock Your Potential in a Dynamic Retail Environment

At Macy's, we're committed to creating a brighter future with bold representation for all. Our Mission Every One is built on the idea that every individual brings unique value to the table. We prioritize diversity, inclusion, and respect, ensuring that every colleague feels empowered to grow and thrive.

Job Summary:

As a Customer Experience Colleague, you'll be the face of Macy's, delivering exceptional service and driving sales growth. You'll work closely with peers and management to create a seamless shopping experience, leveraging your product knowledge and digital skills to meet customer needs.

Key Responsibilities:

  • Provide personalized service to customers, meeting their needs and exceeding their expectations
  • Leverage product knowledge and digital resources to increase sales and enhance the customer experience
  • Develop and maintain relationships with customers, colleagues, and management to drive sales growth and improve customer satisfaction
  • Collaborate with peers to achieve sales goals and enhance the shopping experience
  • Stay up-to-date on product knowledge, sales promotions, and company initiatives to provide informed and engaging customer interactions

What We Offer:

  • A dynamic and inclusive work environment that values diversity and respect
  • Opportunities for growth and development, with a focus on empowering colleagues to reach their full potential
  • A comprehensive benefits package, including medical, dental, vision, and retirement plans
  • Employee Assistance Program (EAP) and fully-funded education benefits
  • Merchandise discounts and opportunities to participate in colleague resource groups

About Macy's:

Macy's is a leading retail brand committed to creating memorable experiences for every customer. We're passionate about empowering our colleagues to grow and thrive, and we're looking for talented individuals like you to join our team.

Bring Your Passion and Energy to Macy's Apply Today

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.