Customer Service Associate Role

4 days ago


Germantown, Maryland, United States State Farm Insurance Full time
Key Responsibilities:
  • Customer Service: Assist customers with their insurance needs, provide exceptional customer service by answering inquiries and resolving issues
  • Policy Administration: Process insurance policy changes and updates, handle incoming and outgoing phone calls
  • File Maintenance: Maintain accurate and organized customer files
  • Quote and Application Processing: Prepare and process insurance quotes and applications
  • Team Collaboration: Collaborate with team members to achieve office goals
  • Sales and Marketing: Promote and cross-sell insurance products and services
  • Claims Assistance: Assist with claims processing and follow-up


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