Customer Service Representative

3 weeks ago


Lincoln, Nebraska, United States Fidelity TalentSource LLC Full time

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our customer service team in Omaha, NE. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, resolving their issues, and helping them achieve their financial goals.

Key Responsibilities:

  • Establish and maintain positive relationships with clients through effective communication and empathy.
  • Resolve client issues and concerns in a timely and professional manner.
  • Provide accurate and timely information to clients regarding their accounts and financial products.
  • Work collaboratively with internal teams to resolve complex client issues.
  • Meet or exceed performance metrics and quality standards.

Requirements:

  • High school diploma or equivalent required; degree or customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Proficiency in computer software and systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Flexible work arrangements, including remote work options.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application. We look forward to hearing from you



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