Medical Service Coordinator

4 days ago


Phoenix, Arizona, United States IASIS Healthcare Full time

Job Summary

We are seeking a highly organized and customer-focused Medical Service Coordinator to join our team. As a Medical Service Coordinator, you will be responsible for providing exceptional patient service and ensuring the smooth day-to-day operations of our physician practice.

Main Responsibilities

  • Answer calls and route telephone calls appropriately; take messages and follow through with each message to ensure that the appropriate physician or staff member receives the information.
  • Provide routine information to callers and give only authorized medical advice from a provider.
  • Provide high-level customer service to all new and existing patients of the practice.
  • Create patient cases and document telephone calls and messages into Athena or other EMR.
  • Schedule patient appointments and appropriate testing for patients as requested.
  • Register patients in EMR and verify information including demographics and obtain accurate health insurance information.
  • Conduct eligibility checks to ensure insurance is reflected accurately.
  • Collect required insurance co-pays from patients including any prior balances.
  • Follow scheduling notes and direct schedules patient visits in other SMG practices as advised.
  • Perform pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
  • Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
  • Perform outreach to select patient groups as directed for patient care and quality measurement/guidelines.
  • Schedule specialty appointments/testing as required.
  • Work independently with little supervision.
  • Adhere to SMG policies.
  • Maintain discretion to ensure patient confidentiality.
  • Perform other duties as requested.

Requirements

  • Strong customer service excellence expected.
  • Excellent communication and interpersonal skills required.
  • Experience with EMR strongly preferred (Athena a plus).
  • Experience with Microsoft Office, Word, Excel, and Outlook preferred.
  • High School Diploma or equivalent required.
  • One to three years as a medical secretary preferred.

About Us
We are IASIS Healthcare, a leading healthcare organization dedicated to delivering exceptional patient care and service. Our team is passionate about making a positive impact on our community, and we're committed to hiring talented individuals who share our values.



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