Springfield Branch Teller
4 weeks ago
We are seeking a talented Teller to join our Consumer, Small & Business Banking division. As a Teller, you will play a critical role in providing exceptional customer service and financial solutions to our clients.
Key Responsibilities- Process customer transactions, share digital solutions, and make introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products
- Receive direction from managers and exercise judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Identify information and services to meet customers' financial needs
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bilingual speaking and listening proficiency in Spanish/English (remove if not needed)
- 6+ months of experience interacting with people, demonstrated through work, military, or education
- Military experience (transitioning military service member, reserve military service member or a veteran) and currently enrolled in a college or university program
- Customer service focus with experience handling complex transactions across multiple systems
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and team members
- Experience working with others on a team to meet customer needs
- Cash handling experience
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
This position is not eligible for Visa sponsorship. We value diversity, equity and inclusion in the workplace and welcome applications from all qualified candidates.
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