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Customer Service Representative

2 months ago

Alexandria, Virginia, United States A Action Home Services Full time
Job Description

About Us:

A Action Home Services is a leading provider of home maintenance and repair solutions. Our commitment to quality and customer satisfaction has made us a trusted name in the industry. We specialize in a range of services, including plumbing, heating, cooling, and electrical work, ensuring that our clients' homes are safe, comfortable, and functional.

Job Summary:

We are seeking a dedicated Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be the first point of contact for customers, handling inquiries and providing exceptional customer experiences. You will also be responsible for making outbound sales calls to promote our services and booking appointments.

Responsibilities:

  • Customer Service: Serve as the first point of contact for customers, handling inquiries and providing exceptional customer experiences.
  • Sales and Marketing: Make outbound sales calls to promote our services and booking appointments.
  • Account Management: Follow up with customers to ensure all service needs are met and to maintain strong, ongoing relationships.
  • Service Coordination: Schedule and coordinate service appointments, ensuring timely follow-ups and communication with both clients and technicians.
  • Customer Support: Provide accurate information about our services, pricing, and promotions. Resolve customer concerns and complaints professionally and efficiently.
  • Record Keeping: Maintain detailed records of customer interactions, transactions, and feedback.
  • Administrative Tasks: Support administrative tasks such as data entry, invoicing, and managing customer accounts.

Qualifications:

  • Previous experience in customer service, call centers, or a related role is preferred.
  • Experience with outbound sales calls is a plus.
  • Strong communication skills (both verbal and written).
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in using CRM systems and Microsoft Office Suite.
  • A positive, empathetic attitude and strong problem-solving skills.
  • Ability to work both independently and as part of a team.
  • High school diploma or equivalent required; additional education is a plus.

What We Offer:

  • Competitive salary and benefits package.
  • Paid training and ongoing development opportunities.
  • A supportive and collaborative work environment.
  • Opportunities for career advancement within the company.