Travel Youth Care Specialist
4 weeks ago
Job Summary:
The Child and Family Protection Specialist (CFPCS) and Transport Specialist (TS) provides secure and humane treatment and service to Unaccompanied Children (UC) and/or families, while accompanying them on domestic or international flights and/or via ground transportation to facilities all over the country.
Key Responsibilities:
- Provides orientation to all minors and/or families in a language they understand, explaining the transportation process and answering questions.
- Reviews the documentation to ensure it contains all information needed for travel.
- Completes, verifies, and provides required documentation to approved parties.
- Must be able to deescalate, in both controlled and uncontrolled situations, with uncooperative individuals.
- Provides approved clothing, hygiene supplies, meals, snacks, and drinks for the minors and/or families for the duration of the transport.
- Completes applicable inspections, to include vehicle safety and security inspections.
- Ensures the safety of all passengers during the transport and is responsible for ensuring that all occupants have their own seat and are secured with a seat belt in the vehicle.
- Ensures that a car seat and/or booster seat is properly installed prior to a minor entering the vehicle.
- Must maintain "line of sight and sound" supervision of each minor and/or families during transport.
- Logs transportation details in MVM's proprietary system, such as medication, meals, communication, delays, etc. in milestones at the beginning, during and end of transport.
- Reports into the Command Center/Shared Services and Site at established check points and provides updates on any changes, disruptions, or concerns throughout the transportation route.
Requirements:
- Associate degree in an appropriate discipline from an accredited college (a high school diploma with one or more years of extra relevant experience may be substituted for an associate degree).
- Have at least two years of documented experience in a field related to law, social work, detention, corrections, or similar occupational area; as well as certification, licensure, and credentials applicable to the professional accreditation of the position if applicable (a minimum of three years of experience in a related field is required when a high school diploma with one or more years of relevant experience is substituted for an associate degree).
- Must be bilingual; must be able to speak, read and write in English, read, and speak Spanish.
- Excellent communication skills, both verbal and written, and interpersonal skills to effectively interact with employees and with clients.
- Ability to take technical direction and feedback from various sources.
- Committed to providing outstanding customer service and representation of MVM in a professional manner.
- Available for domestic and international travel.
- Ability to pass and maintain a Government Security Background Investigation, including a favorable credit check, no criminal record, and no prior drug use.
- Ability to obtain and maintain a DOT Medical Exam Certification if required by the program.
- Work a flexible schedule, including nights, weekends, and graveyard shifts.
- Demonstrated computer skills including Microsoft Office Suite (Word and Excel).
- Possess a valid and current driver's license with safe driving record.
- Must meet the insurance requirements and be able to be insured on vehicle and car rentals.
- Experience using tablets and smart phone technology.
- Ability to deliver the highest quality of work under extreme pressure.
- Problem-solving skills.
Clearance:
Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements:
- Must be a U.S. Citizen or Permanent resident
- Ability to obtain/maintain a Security Clearance
- Favorable credit Check.
- Successfully pass a background investigation, drug screen.
- May be required to pass or present specific requirements (i.e., DOT exam, vaccinations, CPR, flu shot).
Physical Requirements/Working Conditions:
Standing/Walking/Mobility:
Must have mobility to attend meetings with other managers and employees.
Climbing/Stooping/Kneeling:
0% - 10% of the time.
Lifting/Pulling/Pushing:
0% - 10% of the time, must be able to lift up to 40 lbs.
Fine Motor Skills/Dexterity:
Must be able to write, type and use a telephone system 100% of the time.
Sitting:
Sitting for prolonged and extended periods of time.
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