Sales Supervisor
4 weeks ago
As a Sales Supervisor - Entrance Operations, you will oversee sales training and sales production through various reporting and observations. You will identify areas of opportunity in service, sales, and quality among the Entrance Operations Team Members by listening to their sales spiels, providing on-the-spot and timely feedback, and coaching and measuring Team Member and Sales Coach results and performance based on UO's policies and procedures and SOP guidelines.
Key Responsibilities- Supervise Leads and Team Members to maintain the Universal Orlando 'Sales Through Service' process.
- Coach, train, and provide feedback based on sales observations, and hold Team Members accountable for improving sales interactions.
- Monitor positive and negative behaviors towards guests, and review and follow up on Guest comments with team members.
- Ensure guest service standards are upheld by holding Team Members accountable for their service interactions.
- Provide and review monthly sales and service report cards with all Team Members.
- Monitor Daily, Weekly, and Monthly Sales goals to ensure product targets are being achieved and communicate guest trends.
- Prepare daily and weekly booth review report cards for Team Members showing performance and areas of improvement.
- Measure sales and service performance for each Team Member and hold accountable to meet a predetermined sales and service expectation.
- Provide recommendations on how to continue a 'one-stop shopping' experience, and identify procedural efficiencies and improvements.
- High school degree or GED required.
- Associate's degree (AA) or equivalent from two-year College or technical school preferred.
- 1-3 years sales and supervisory experience, and cash handling experience required; or equivalent combination of education and experience.
Universal Orlando Resort is an equal opportunity employer. Universal elements and all related indicia TM & 2024 Universal Studios. All rights reserved. EOE
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