Retail Store Operations Specialist

2 days ago


Chicago, Illinois, United States O'Reilly Auto Parts Full time

Job Overview

O'Reilly Auto Parts seeks a Retail Store Operations Specialist to support our Store Managers and Assistant Managers in areas of sales, customer service, store appearance, and store operations.

Main Responsibilities:

  1. Lead store team members in providing exceptional customer service to retail and professional customers.
  2. Supervise customer service levels on the retail showroom and ensure team members execute customer service programs effectively.
  3. Ensure the telephone is answered according to company policy and process transactions promptly.
  4. Manage buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
  5. Process special orders and outside purchases efficiently and accurately.
  6. Process retail customer returns and exchanges efficiently and accurately.
  7. Invoice all merchandise before it leaves the store.
  8. Delegate and complete Image Maker and merchandising tasks as assigned.
  9. Perform all store opening/closing duties, including performing day end procedures and verifying/securing money/deposits according to company policy.

Benefits:

  • Competitive wages and paid time off
  • Stock purchase plan and 401(k) with employer contributions starting day one
  • Medical, dental, and vision insurance with optional flexible spending account (FSA)
  • Team member health/wellbeing programs
  • Tuition educational assistance programs
  • Opportunities for career growth

Requirements:

  • Strong communication skills
  • Ability to obtain RSS certification
  • Retail sales experience, preferably in auto parts
  • Automotive systems and repair knowledge
  • ASE certification
  • Fluency in multiple languages (Spanish is highly desired)

Estimated Salary Range: $16.20 - $17.00 per hour.



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