Retail Store Operations Specialist
2 days ago
Job Overview
O'Reilly Auto Parts seeks a Retail Store Operations Specialist to support our Store Managers and Assistant Managers in areas of sales, customer service, store appearance, and store operations.
Main Responsibilities:
- Lead store team members in providing exceptional customer service to retail and professional customers.
- Supervise customer service levels on the retail showroom and ensure team members execute customer service programs effectively.
- Ensure the telephone is answered according to company policy and process transactions promptly.
- Manage buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
- Process special orders and outside purchases efficiently and accurately.
- Process retail customer returns and exchanges efficiently and accurately.
- Invoice all merchandise before it leaves the store.
- Delegate and complete Image Maker and merchandising tasks as assigned.
- Perform all store opening/closing duties, including performing day end procedures and verifying/securing money/deposits according to company policy.
Benefits:
- Competitive wages and paid time off
- Stock purchase plan and 401(k) with employer contributions starting day one
- Medical, dental, and vision insurance with optional flexible spending account (FSA)
- Team member health/wellbeing programs
- Tuition educational assistance programs
- Opportunities for career growth
Requirements:
- Strong communication skills
- Ability to obtain RSS certification
- Retail sales experience, preferably in auto parts
- Automotive systems and repair knowledge
- ASE certification
- Fluency in multiple languages (Spanish is highly desired)
Estimated Salary Range: $16.20 - $17.00 per hour.
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