Care Navigator

2 weeks ago


Fall River, Massachusetts, United States Child & Family Service Full time
Job Title: Care Navigator

Child & Family Services is seeking a dedicated Care Navigator to join our Community Behavioral Health Center team in Fall River, MA.

Job Summary:

The Care Navigator provides behavioral health services, including access to same-day or next-day services, and acts as a liaison to connect clients and families with the appropriate services.

Responsibilities:
  • Facilitate walk-in process with clients
  • Complete pre-screening assessment with client
  • Identify client needs and determine service options with client
  • Use collaborative documentation
  • Schedule client intake and follow-up appointments as appropriate
  • Make clinic referral and wait list phone calls
  • Make internal and external referrals as appropriate
  • Support transitions of care
  • Engage in care coordination across health and behavioral health services
  • Facilitate wellness and recovery of the whole person, including outreach and engagement, and after-care planning
  • Use evidence-based interventions, including motivational interviewing skills
  • Develop person-centered service plans as appropriate
  • Provide clients and families with advocacy, coaching, training, support, and psychoeducation
  • Provide crisis intervention strategies
  • Facilitate warm hand-offs with Crisis Services as appropriate
  • Build and maintain professional relationships and connections with community resources and partners
  • Assist and support all functions of Open Access model as appropriate
  • Participate in all supervision and training activities as required by CFS, funding sources, and accreditation authorities
  • Maintain record-keeping as required by CFS, funding sources, and accreditation authorities
Requirements:
  • Bachelor's Degree level degree in Social Work, Sociology, Psychology, or a related human services field required
  • Must have at least one year of experience working in an organization providing mental health or substance use services to youth, adults, and/or families
  • Must demonstrate cultural humility, with an understanding of ethnic, cultural, and/or linguistic considerations for populations served
  • Bilingual individuals preferred to best support the needs of our clients and families within the community
Benefits:
  • $1 per hour Language Differential (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish, or ASL)
  • SATURDAY & SUNDAY SHIFT DIFFERENTIALS: 1ST SHIFT - $2.50/HOUR / 2ND SHIFT $4.00/HOUR

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