Recovery Support Navigator

1 month ago

Fall River, Massachusetts, United States Steppingstone Inc Full time
Job Summary

The Recovery Support Navigator is a vital member of the Program Team at Steppingstone Inc. This role involves performing a range of duties, including administration of program record-keeping, conducting interviews and intakes, developing and implementing individualized service plans, and providing advocacy and support to clients.

Key Responsibilities
  • Engage with potentially eligible consumers with substance use disorders and conduct screening and intake interviews to determine eligibility for services.
  • Assist consumers with enrollment to obtain health insurance, Medicaid, and other benefits, and provide program orientation on services and requirements.
  • Conduct confidential, quality assessments that are gender and culturally responsive and trauma-informed, and develop, implement, and monitor Comprehensive Care Plans with each assigned consumer.
  • Support consumers in understanding treatment options and accessing treatment services, and provide information and facilitate access to community and recovery supports.
  • Deliver services on a mobile basis to any setting that is safe for the consumer and staff, and respond to emergency situations as needed.
Additional Responsibilities for Pregnant and Parenting Members
  • Create and coordinate Plan of Safe Care specifically designed to help the consumer identify needed services for recovery and parenting.
  • Work with the consumer around perinatal health and support needs, housing needs, income needs, mental health, and substance use disorder treatment (including MAT) as identified in Plan of Safe Care.
  • Be familiar with local resources to support the consumer (childcare, parenting groups, DCF, Early Intervention, etc.) and support the consumer in advocating for custody as appropriate.
Administrative Tasks
  • Complete all required paperwork, including monthly statistical data of case contacts, pre-authorizations, and billing as required.
  • Perform program record-keeping and filing, and organize vital documents.
  • Provide telephone coverage for the assigned program and direct calls to other programs as needed.
  • Participate in required supervisions, staff meetings, and trainings.
Qualifications
  • Bachelor's Degree in behavioral sciences from an accredited college or university is required.
  • Minimum of two years of related work experience providing services to homeless individuals and families affected by mental health and/or substance use disorders.
  • Good working knowledge of computers, electronic health records, and data collection.
Work Environment
  • The work environment is that of an average busy home.
  • Ensure safety through fire drills and emergency evacuations.
  • Ensure a safe workplace to reduce potential risk of violence.
  • Ensure a safe and clean program addressing and communicating any facility issues.

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