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Kitchen Operations Manager

2 months ago

Willow Grove, Pennsylvania, United States Urban Air Adventure Parks Full time
Job Summary

The Kitchen Operations Manager is primarily responsible for overseeing the day-to-day operations of the Urban Air Caf and guiding the performance of Team Members. This is a hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing and serving food. The ideal candidate must work efficiently with a sense of urgency, while being friendly to guests and supportive of the Team.

Key Responsibilities
  • Support the proper execution of all processes, systems and standards
  • Ensure all deliveries are received correctly and logged
  • Maintain effective inventory control, storage, and rotation to minimize wastage
  • Manage the Caf Team, ensuring they always work to the expected standards
  • Adhere to scheduled shifts and be willing to stay beyond when business or circumstances dictate
  • Train Caf staff in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
  • Set a high standard and good example for Caf staff regarding punctuality, attendance and attitude and ensure these standards are always maintained
  • Set a high standard and good example for Caf staff regarding cleanliness and hygiene, including a regular deep clean schedule
  • Maintain a clear, well-organized and easy-to-access Caf
  • Handle guest concerns regarding the Caf
  • Participate in regular staff meetings and training as and when required
  • Other duties as tasked by General Manager
Qualifications
  • Minimum of high school diploma or equivalent required, some college preferred
  • Minimum of two (2) years' previous F&B experience (quick Service and/or restaurant experience)
  • 1-3 years' management experience in the hospitality field preferred
  • Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment
Additional Requirements
  • Ability to lead, motivate and empower Team Members
  • Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
  • Ability to take initiative
  • Excellent interpersonal and communication skills
  • Ability to recognize problems and problem-solve
  • Ability to set goals and convert plans into action
  • Ability to see patterns in performance and strategize solutions
  • Exercise good judgment in decision making
  • Open to feedback and self-improvement
  • Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
  • Serve as a role model by demonstrating and upholding Urban Air policies and standards
Physical Requirements
  • Work days, nights, and/or weekends as required
  • Work in noisy, fast-paced environment with distracting conditions
  • Move about facility and stand for long periods of time
  • Lift and carry up to 30 pounds