Field Service Engineer

4 weeks ago


Deerfield, Illinois, United States Fortune Brands Full time
Job Description

At Fortune Brands, we are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for resolving consumer quality field issues in a timely fashion at the lowest cost to Fortune Brands. You will work directly with customers and consumers to resolve perceived Fortune Brand quality issues, develop test plans, and provide engineering support to the claims team and Fortune Brands attorneys.

Responsibilities:
  • Work directly with field sales, customers, and consumers to resolve perceived Fortune Brand quality issues.
  • Develop test plans and direct support resources to execute the test plans to support root cause analysis of field-related issues.
  • Support investigations of field-related issues from Outdoors, Security, and Water Innovations field sales and consumer contact center calls to understand the complaint and develop root cause of the problem.
  • Provide engineering support to the claims team and Fortune Brands attorneys, which may include joint investigations and providing expert engineering opinions that may be used in lawsuits.
  • Manage issues through investigation and field remediation.
  • Develop, implement, and track New Product Launch field performance, including teardown and inspection of initial customer complaint returned units.
  • Develop, implement, and track weekly/monthly metrics for field issues, including development of cause-based reporting (Design and Executive tracking).
  • Travel to customer locations to gather information on field-related failures and represent various Fortune Brand companies during these visits.
  • Provide short-term corrective actions at the product and system level to get a customer site operational.
  • Partner with internal resources to develop long-term corrective actions for field issues, including design resources, Marketing, Manufacturing and Assembly, and Supplier Quality.
  • Participate in design reviews, providing the voice of the customer feedback to the design community.
  • Manage product quality-related improvement projects until projects are assigned to product engineering.
Qualifications:
  • Bachelor's Degree in engineering or physics is required.
  • Minimum of 3 years of engineering experience, preferably in Design, Quality, or Field Service in the building materials industry.
  • Prior laboratory and testing experience.
  • Proven root cause analysis and technical problem-solving skills.
  • Excellent written and verbal communication skills for dealing with all levels of associates, customers, and vendors.
  • Ability and willingness to travel 10-20% of the time.
Preferred Qualifications:
  • Master's Degree is preferred.
  • Experience with SAP, Oracle, and other business software.
  • Experience with negotiating and settling labor and damage claims.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility/adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates' feeling of belonging at work.

Fortune Brands is a brand, innovation, and channel leader focused on exciting, supercharged categories in the home products, security, and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe, and Yale residential.

Fortune Brands is headquartered in Deerfield, Illinois, and trades on the NYSE as FBIN.

Equal Employment Opportunity

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [insert contact information].



  • Deerfield, Illinois, United States Fortune Full time

    Job Title: Field Service EngineerAt Fortune Brands Innovations, we are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for resolving consumer quality field issues in a timely fashion at the lowest cost to Fortune Brands.Key Responsibilities:Work directly with field sales, customers, and...


  • Deerfield, Illinois, United States Manpower Group Inc. Full time

    Job Title: Senior Software EngineerJob Summary:We are seeking a highly skilled Senior Software Engineer to join our GBS Workplace Technology (WPT) engineering team. As a key member of this team, you will be responsible for designing, implementing, and supporting enhancements to our existing services and new services.Key Responsibilities:Contribute to the...


  • Deerfield, Illinois, United States Crescent Services Full time

    Job SummaryWe are seeking a highly skilled Union Operating Engineer to join our team at Crescent Services. As a key member of our facilities maintenance team, you will be responsible for ensuring the smooth operation of our mechanical, electrical, and plumbing systems.Key ResponsibilitiesMonitor and perform maintenance on mechanical, electrical, plumbing,...

  • Mechanical Engineer

    4 weeks ago


    Deerfield, Illinois, United States Walgreens Full time

    About the RoleWe are seeking a highly skilled Mechanical Engineer to join our team at Walgreens. As a Mechanical Engineer, you will be responsible for managing the execution of projects consistent with the development, adaptation, and deployment of the Unified Design Standards for stores. You will ensure compliance with quality control procedures and develop...


  • Deerfield, Illinois, United States Discover Full time

    Unlock Your PotentialAt Discover, we're committed to delivering exceptional experiences for our customers. As a Principal Automation Engineer, you'll play a critical role in helping us achieve this goal. About the RoleWe're seeking a highly skilled automation engineer to join our team. In this role, you'll be responsible for designing, building, testing, and...


  • Deerfield, Illinois, United States Kestra Financial Independent Advisor Full time

    We are seeking a skilled Client Support Specialist to join our team at Kestra Financial Independent Advisor. As a key member of our client service team, you will be responsible for managing client needs regarding processing, service, and problem resolution in a timely and accurate manner.Key responsibilities include:Building relationships with personal...


  • Deerfield, Illinois, United States Discover Full time

    Job Summary:Discover is seeking a skilled Principal Consumer Credit Risk Specialist to join our team. As a key member of our risk management group, you will be responsible for developing, applying, and enhancing credit risk oversight processes to support our overall Corporate Risk Management framework and system.Key Responsibilities:Evaluate and monitor...


  • Deerfield, Illinois, United States Walgreens Full time

    About the Role:This is a challenging and rewarding role that requires a high level of technical expertise and leadership skills. As a Lead Software Engineer at Walgreens, you will be responsible for designing, developing, and testing software systems and applications that meet the needs of our customers.Key Responsibilities:Plan, design, develop, and test...

  • Product Visionary

    4 weeks ago


    Deerfield, Illinois, United States Discover Full time

    Unlock a Brighter Financial FutureAt Discover, we're committed to helping millions of people achieve their financial goals. As a Product Visionary, you'll play a critical role in shaping our product vision and strategy, ensuring that our customers receive the best possible experience.Key Responsibilities:Partner with stakeholders to define product vision and...


  • Deerfield, Illinois, United States Discover Full time

    At Discover, we're committed to helping millions of people build a brighter financial future. To achieve this goal, we need talented professionals like you to join our team as an Internal Auditor for Digital Banking and Payments.Key Responsibilities:Perform audit reviews, interview clients, and create process flows and narratives to identify and assess...


  • Deerfield, Illinois, United States Discover Full time

    Job DescriptionDiscover is seeking a Senior Manager Product Owner, Core Platforms to lead the development of our product vision at the family level. As a key member of our product team, you will drive business value and improve customer experience while ensuring alignment and managing dependencies across teams.Key Responsibilities:Develop and maintain the...


  • Deerfield, Illinois, United States Discover Full time

    Discover a brighter future.At Discover, you'll have the opportunity to do meaningful work from day one. Our collaborative culture is built on three core behaviors:We Play to Win, We Get Better Every Day, and We Succeed Together. We value what makes you unique, so you have the opportunity to shine.As an Internal Auditor for Quality Assurance, you'll be...


  • Deerfield, Illinois, United States Discover Full time

    Discover a Brighter FutureWe're seeking a highly motivated and detail-oriented Tech Risk Analyst to join our Technology Risk Management team. As a key member of our team, you'll be responsible for driving and maintaining the implementation of our technology risk framework that manages governance, risk, and compliance objectives.Key ResponsibilitiesIdentify,...


  • Deerfield, Illinois, United States Marcum LLP Full time

    Marcum LLP offers a career with exceptional benefits and a highly competitive salary. At Marcum, we provide a world of opportunity, flexible work options, and industry-leading technology, all within an environment that values your contributions and supports your professional growth. Our benefits package includes health, dental, and vision insurance, short...


  • Deerfield, Illinois, United States Baxter Full time

    Marketing Strategy Director for US Kidney CareVantive, a new company built on Baxter's legacy, is seeking a Marketing Strategy Director to lead the marketing strategy across its US Kidney Care portfolio. This role will establish and direct marketing initiatives, drive portfolio expansion, and build business case rationale to increase revenue opportunities...

  • Product Visionary

    4 weeks ago


    Deerfield, Illinois, United States Discover Full time

    Product VisionaryDiscover is seeking a Product Visionary to partner with stakeholders and define the product vision at the team level. This role involves prioritizing what the team is working on to deliver value to the customer.Key Responsibilities:Assess the performance of and shape the structure and direction of new/existing product lines.Develop or assist...


  • Deerfield, Illinois, United States Discover Full time

    At Discover, we're looking for a skilled Principal Product Owner to lead the development of our digital banking products. As a key member of our product team, you'll be responsible for assessing the performance of our products, shaping their direction, and developing strategic product plans.Key Responsibilities:Evaluate product performance and identify...


  • Deerfield, Illinois, United States Baxter Full time

    Visionary Cloud Infrastructure LeadershipBaxter is revolutionizing kidney care and other vital organ support through innovative cloud infrastructure solutions. As a key member of our team, you will play a critical role in shaping the future of our cloud ecosystem.Your Key Responsibilities:Develop and implement a comprehensive cloud strategy, encompassing...


  • Deerfield, Illinois, United States Discover Full time

    At Discover, we're committed to delivering on our promises to our customers by fostering a culture that values compliance and risk management.As a Business Risk Control Specialist, you'll play a critical role in ensuring the effectiveness and efficiency of our controls.Key Responsibilities:Educate and train the business on company policies and standards...

  • Pricing Specialist

    4 weeks ago


    Deerfield, Illinois, United States Discover Full time

    Job Description:Key Responsibilities:Develop and implement pricing strategies to drive revenue growth and enhance pricing infrastructure.Collaborate with internal departments to ensure effective communication and implementation of pricing strategies.Analyze revenue drivers, rates, and fees for various client types and systems support pricing...