Enterprise Applications Specialist

3 weeks ago

Hackensack, New Jersey, United States Ascendo Resources Full time

Job Summary

We are seeking an experienced Enterprise Applications Specialist to join our team at Ascendo Resources. This role will involve working closely with our IT department to ensure the optimal performance and smooth operation of our management applications.

Key Responsibilities

  • Integrate, update, administer, and support our management applications, including finance, practice-specific tools, and other systems.
  • Perform application implementations, reconfigurations, upgrades, and periodic maintenance.
  • Administer the underlying platforms, including Microsoft SQL, SSRS, SSIS, Active Directory, and Azure AD authentication and integration, and Windows Servers.
  • Coordinate with other departments and stakeholders during projects and system upgrades, assessing and communicating risk factors.
  • Participate in month-end maintenance, including Windows updates, SQL maintenance, query optimization, and security patching.
  • Test applications during system changes, enhancements, upgrades, and monthly system maintenance.
  • Document system configurations, integrations, backup, and disaster recovery processes, and other processes.
  • Communicate and inform the department and management of project statuses, issues, and proposed resolutions.
  • Resolve support requests/tickets escalated from the helpdesk team, including 'end user' application troubleshooting.
  • Manage vendor support tickets.
  • Track and optimize system performance and storage utilization, plan for necessary hardware or software upgrades to support system growth.

Requirements

  • Proficiency in SQL administration, data queries, and reporting (SSRS) essential.
  • Demonstrated ability to learn functional and technical integration aspects of our applications, based on experience in a variety of environments.
  • 3+ years' experience operating accounting, time tracking, billing, and management software in a legal or other professional services company strongly preferred.
  • Fluency in the Elite 3E SQL database schema preferred or a demonstrated ability to develop such fluency based on experience with other systems.
  • Experience with any of Elite 3E Templates (Design Gallery), Workspace, BizTalk, Elite Application Framework and Tools, and 3E Solutions Manager a plus.
  • Proficiency in XML/XSLT transformation.
  • Proficiency with some combination of PowerShell, C#, and Visual Basic .Net, HTML5, or other programming or scripting languages.
  • Experience administering Windows Server.
  • Solid technical foundation with the ability to troubleshoot, diagnose, and resolve complex problems and implement solutions with minimal guidance.
  • Self-motivated with excellent time management skills.
  • Strong analytical skills with the ability to communicate results.
  • Excellent verbal and written communication skills, and the ability to communicate with staff of varying technical expertise.

Education and Experience

  • 3+ years' experience operating accounting, time tracking, billing, and management software in a legal or other professional services company strongly preferred.
  • 3+ years' experience in management, design, and implementation of large enterprise applications in a heterogeneous operating system environment with hands-on experience in maintaining mission-critical enterprise applications at a high level of availability.
  • Broad knowledge of the specialized and technical field of computer science and business/management acumen equivalent to a complete college or university education; includes thorough skills knowledge.
  • 4-year college degree preferred; equivalent experience considered.

Certificates, Licenses, Registrations

Microsoft and other vendor certifications preferred, but not required.

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