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Customer Solutions Specialist

2 months ago

Flower Mound, Texas, United States PostNet - Northlake and Flower Mound Full time
Join Our Team at PostNet

Become a vital part of the PostNet family, where we pride ourselves on fostering a vibrant and supportive workplace dedicated to outstanding customer service. As a key player in our operations, you will assist clients in navigating their personal and professional needs, contributing to their success.

  • Engage with customers to understand and fulfill their unique requirements
  • Support clients in expanding their business horizons
  • Thriving in a dynamic and stimulating atmosphere
  • Endless opportunities for professional development

Key Responsibilities

  • Provide knowledgeable assistance in printing, signage, and graphic solutions
  • Exhibit consultative skills to cater to individual customer preferences
  • Advise on suitable products and services related to shipping
  • Proactively identify customer needs and deliver effective solutions
  • Ensure prompt resolution of customer inquiries
  • Operate various printing, binding, and related machinery
  • Maintain a safe, tidy, and organized workspace
  • Handle customer information with the utmost confidentiality
  • Process transactions efficiently using a Point-of-Sale system
  • Minimize errors and waste through proactive measures

Self-Assessment Criteria

  • Proficient in managing multiple tasks simultaneously
  • Meticulous attention to detail is essential
  • A strong desire for continuous learning and skill enhancement
  • Ability to work independently while meeting deadlines

Essential Qualifications

  • High school diploma or equivalent experience
  • Minimum of 6 months in a relevant role
  • Exceptional communication abilities

Required Skills

  • Ability to stand and move throughout shifts
  • Capability to lift items weighing up to 75 pounds
  • Effective communication with both customers and team members
  • Adaptability to a fast-paced work environment
  • Capacity to maintain focus over extended periods
  • Ability to work with minimal supervision

Preferred Experience

  • Background in print production or shipping services
  • Familiarity with design software applications

PostNet is committed to equal opportunity employment, embracing diversity within our workforce. We seek passionate individuals to join us in our mission to deliver exceptional service to our clients.

Position: Customer Solutions Specialist
Company: PostNet