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Experience Coordinator

2 months ago

Mt Pleasant, South Carolina, United States The NOW Massage Full time

About The NOW Massage

The NOW Massage is a wellness destination that offers high-quality, affordable massage services in an inspired setting. Our goal is to provide a serene and relaxing environment for our guests to rejuvenate and unwind.

Job Title: Experience Guide

We are seeking an experienced and friendly Experience Guide to join our team at our Mount Pleasant, SC location. As an Experience Guide, you will be responsible for providing exceptional guest service, ensuring seamless daily operations, and promoting our services and products.

Key Responsibilities:

  • Provide top-level guest service, including greeting guests, answering phone calls, and addressing questions and concerns.
  • Know and articulate The NOW Massage mission and values.
  • Be on time for shifts and properly open and close the boutique each day.
  • Accurately book, change, and cancel massage appointments.
  • Utilize computers with skill and proficiency for business purposes.
  • Maintain a clean, safe, and fully stocked work area.
  • Develop ability to work without constant direct supervision and remain at assigned post for extended periods.
  • Communicate to management any and all occurrences involving staff or guests that require attention.

Requirements:

  • Must be detail-oriented and have ability to multi-task.
  • Ability to be efficient and productive in a fast-paced environment.
  • Must have enthusiasm and possess excellent customer service skills.
  • Must possess basic math and money handling skills.
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Excellent communication, listening, and computer skills.
  • Must be a team player.

The NOW Massage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.