Client Service Representative

4 weeks ago


Louisville, Kentucky, United States Isco Industries Full time
About the Role

Isco Industries is seeking a highly skilled Client Service Representative to join our team. As a key member of our sales and customer support team, you will be responsible for providing exceptional customer service, driving sales growth, and ensuring customer satisfaction.

Key Responsibilities
  • Quote Preparation and Submission: Prepare and submit quotations based on customer inquiries, design specifications, and technical recommendations.
  • Pricing Strategy and Sourcing: Determine pricing strategies and sourcing strategies that align customer needs with internal objectives.
  • Logistical Requirements and Alternatives: Determine logistical requirements and alternatives, and assist with execution as needed.
  • Technical Document Preparation: Prepare and/or provide technical documents in relation to customer applications.
  • Customer Follow-up and Feedback: Follow up with customers to ensure quote has been received and ask for feedback.
  • Negotiation and Transaction Processing: Negotiate price and availability with customers and vendors, and process transactions within an assigned customer group or geography.
  • Project Management: Manage projects, act as primary liaison between customers, outside sales, and vendors, and ensure excellent customer experience.
  • Communication and Customer Support: Provide customer requested information, monitor commitments to customers, and ensure timely communication.
  • Continuous Learning and Improvement: Participate in sales meetings and continuous learning programs, and assist with general phone coverage as needed.
Requirements
  • Education: Associate (Two year) college/technical school degree in sales, marketing, business, or closely related field.
  • Experience: A minimum of 2 years' experience in the direct customer selling process and techniques, including closing sales.
  • Skills: Knowledge of features, benefits, and use/application of broad range of company products.


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