Customer Service

1 month ago

Townsend, United States Exploria Resorts Full time
Are you an outgoing individual with a passion for connecting with people?If so, we have an amazing opportunity just for you Join Exploria Resorts as an Off Property Consultant around the stunning Gatlinburg area and become part of our dynamic team. Dont miss out Check out the details below and APPLY NOWWhat does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits includingHealth insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and moreWhy Join the OPC team?
  • Starting Pay $20/hr
  • Competitive Compensation Plan including hourly PLUS commissions
  • Uncapped Earning Potential
  • Opportunities to travel to off-site events
  • Major Growth Opportunities
  • Full-Time Employment
Job Summary:The OPC (Off Property Consultant) will work in the Gatlinburg area as the primary representative, engaging with the public and inviting them to attend Vacation Ownership Presentations. The main responsibility of this role is to promote Exploria Resorts in the Gatlinburg area. You will encourage vacationers to visit our resort by offering them incentives and discounted tickets to nearby attractions.Responsibilities and Duties:
  • Deliver exceptional customer service to guests and clients to boost resort preview sign-ups and ticket sales
  • Persuade qualified prospects to attend a Vacation Ownership presentation by offering them incentives like discounted savings on local attractions/sites of interest.
  • Have the chance to work and travel to off-site events and pop-up locations according to business needs.
  • Ensures we meet our goals for production, sales and monthly budget targets
  • Remains current on all area attractions, events, dining options, etc.
  • Stays up to date on all of our current incentives we offer guests
  • Offers guest information about the site and surrounding area when requested
  • Responsible for attending all staff meetings and training, as requested by management.
  • Performs accurate accounting and reporting of all shifts(s) details as directed by the manager.
  • Adhere to company standards and maintain compliance with all policies and procedures.
  • All other duties assigned by management.
Qualifications and Skills:
  • Have a charismatic and outgoing personality.
  • Ability to be assertive and handle objections
  • Works well in a team environment and enjoys collaboration
  • Excellent customer service skills and ability to handle customers in a face-to-face setting
  • Ability to work nights, weekends, and holidays.
  • Computer proficiency in Microsoft Word, Excel, and Outlook.
  • Basic mathematical skills, including the ability to calculate percentages and discounts.
  • High School Diploma or Equivalent.
  • Excellent time management skills, including the ability to organize and manage multiple priorities.
  • Ability to establish and maintain cooperative working relationships with internal and external customers.
  • Able to use sound judgment; and work independently, with minimal supervision.
  • Previous OPC experience is a plus.
  • Tennessee Acquisition Agent License is a plus.
Sign up to join our mailing list and hear about future opportunities:Exploria Resorts Recruitment FormRequiredPreferredJob Industries
  • Hotel & Hospitality

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